Hotel Front Desk
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Delta Hotel by Marriott Utica
NY
Summary
The front desk associate is responsible for managing guest reservations, processing payments, and providing information about hotel policies and facilities. They also perform routine cleaning, maintain inventory, and assist other departments as needed to ensure a high standard of guest service.
Job Description
Rate of Pay: from $16.00 - $17 based on experience
Full time or part time available.
Shifts available: 2nd shift: 3:00pm - 11:00pm
The Delta by Marriott is hiring for our front office team. Join the top full service property in the city at the Delta by Marriott in downtown Utica. The hotel has 162 guest rooms, 7 meeting rooms, and the onsite restaurant Shade bar and Grill is open for breakfast lunch and dinner.
We are looking for friendly and outgoing candidates for the front desk position who can be the face of the hotel, and provide a warm welcome to visitors arriving to relax from their trip.
Benefits
- Marriott International employee travel program available to all associates
- Discounted meals from the shade bar and grill restaurant
- 401k and health benefit plans available
- Full time associates receive paid holiday days off including birthdays
Responsibilities
- Receive accommodation reservations from visitors and take the details of all arriving guests including payment information.
- Provide information to guests about the procedures, policies and facilities of the hotel.
- Making accommodation reservations for guests who may be relocating
- Maintain all guest reservations in accordance with credit card security requirements.
- Maintain all training requirements as set forth by General Manager.
- Perform routine cleaning throughout work area to include dusting, mopping, vacuuming and organizational needs, etc.
- Maintain proper equipment and supply inventory for the front desk; follow hotel operations procedures and communicate with the General Manager to ensure that orders are placed for any needed equipment, repairs and supplies.
- Document any necessary minor repairs and/or replacements of room furniture, fixtures, and equipment to include television sets, light fixtures, and follow through with proper department
- Respond to guest’s requests for immediate repairs.
- Assist other employees in various assignments, such as collecting/delivering dirty linen to laundry, and assisting laundry or housekeeping, as needed.
- Report lost-and-found items in accordance with hotel procedures.
Qualifications
- 1 year of customer service preferred
- High school diploma or equivalent
- Must have a basic working knowledge of a computer including word and be able to handle multiple tasks at one time
- Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
- Must display very good organization and time management skills
- Must be able to walk and climb/descend stairs approximately 20% of the time
- Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks
- Must be able to regularly lift and carry up to 20 pounds without assistance
- To always maintain a high standard of personal hygiene and appearance
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
