Host/Hotess
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Arts Alley LLC
Concord, NH, US
Summary
The Host/Hostess serves as the first point of contact, greeting guests and managing reservations to ensure a smooth dining experience. They are responsible for coordinating seating assignments, maintaining the cleanliness of the entrance area, and communicating effectively with the service and kitchen teams.
Job Description
Description
Duprey Hospitality is a locally owned and operated hospitality management company located in Concord NH. With 6 franchised hotels and 2 great event spaces, we have a variety of opportunities.
We are currently hiring for an evening Host/Hostess for the Rooftop social at Arts Alley Downtown Concord. Check out all the fun we have to offer. https://artsalleyconcordnh.com/
Job Summary
The Host/Hostess will serve as the first point of contact for our guests. As a key member of the front-of-house team, you will greet guests with a positive attitude, manage reservations and waitlists, and ensure smooth seating flow to enhance the overall dining experience.
Essential Duties and Responsibilities
- Greet and welcome guests promptly and courteously upon arrival
- Manage reservations and waitlists using the restaurant’s system (e.g., OpenTable, Resy, etc.)
- Coordinate seating assignments with servers to balance table sections
- Escort guests to their tables and present menus
- Answer phone calls and respond to guest inquiries in a friendly, professional manner
- Maintain the cleanliness and organization of the host/hostess stand, entrance area, and lobby
- Assist with opening and closing duties, including setting up and organizing the front area
- Follow food safety and hygiene standards at all times
- Communicate effectively with servers, bussers, and kitchen staff
- Monitor guest satisfaction and alert management to any issues or special requests
- Support team members with light bussing or service duties during peak hours as needed
- Provide a positive and professional demeanor with guests and coworkers at all times
- Ability to work well with a diverse group of people
Additional Duties
- Participate in ongoing education and training
- Attend team/department meetings
- Other duties as assigned
Requirements
Essential Behavior Requirements
- Customer Service: Displays a professional sense of urgency when communicating and interacting with customers, coworkers and the public in a way that exceeds the customer’s wants and needs. Identifies opportunities to improve and deliver additional value to customer’s experience by presenting creative solutions and innovative ideas.
- Communication: Actively listens to customers, coworkers and the public (viewing the situation from the customer’s perspective) and works together to solve the problem through effective communication.
- Problem Solving: Ability to recognize and define problems; analyze relevant information; encourage alternative solutions and plans to resolve situations; seeks additional assistance when needed.
- Quality: Work “product or service” is free of errors and exceeds customer expectations.
Minimum Qualifications
- Education or Experience- No high school diploma required; one month related hospitality experience and/or training.
- Language Skills- Must have developed language skills to the point to be able to: read and comprehend instructions, safety rules, and memos. Speak clearly, distinctly and with confidence using appropriate pauses, emphasis and punctuation.
- Mathematical Skills- Requires mathematical development sufficient to be able to: add, subtract, multiply and divide all units of measure (money, weight, volume, etc.).
- Reasoning Ability- Must have developed reasoning skills to be able to: apply common sense and understanding to carry out instructions in written, oral or diagram form. Ability to professionally deal with problems in standardized situations.
- Valid Driver’s License – Must be able to travel to and from function sites. Must have a valid NH driver’s license and a favorable driving record to operate company vehicle.
Physical Requirements
- Non-slip shoes are recommended
- Ability to pass pre-employment drug test, background check and driver record check
- Requires significant walking, sitting and standing to a significant degree, reaching, handling, climbing, balancing, kneeling, crouching, stooping, talking, hearing, seeing and smelling
- Lifting up to 100 lbs. maximum with frequent lifting and/or carrying or transporting of food, objects or equipment weighing up to 75 lbs. May include lifting or moving: heavy dinner or glassware trays, serving equipment, etc.
- Outside environmental conditions such as wind, rain, cold, snow, extreme heat, etc.
- Inside environmental conditions protected from weather conditions. Exposure to extremes of exterior temperature changes and noise:
- Temperature Changes: Variations in temperature, which are sufficiently high or low to cause marked bodily discomfort including exterior cold, heat, humid and wet conditions
- Noise: Sufficient noise such as music, either constant or intermittent, to cause marked distraction or possible injury to the sense of hearing if endured day after day
