Host/Hostess

Responsible for the positive experience of guests through effective greeting upon arrival and a proper thank you upon departure.  

• Control the flow of work in the room by seating guests in station rotation while maintaining guest lists and following and enforcing check issue procedures.
• Assign opening and/or closing side duties.  Supervise side work and ensure completed lists of set ups of all stations before departure of service staff.
• Handle reservation book, take incoming telephone calls, note reservations and special requests by guests.

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• Provide direct service to guests as needed, including, but not limited to, serving tables, bussing tables, seating guests and general clerical/cashier duties.
• Perform any general cleaning tasks using standard hotel cleaning products to adhere to health standards.
• Additional duties as necessary and assigned

High School Diploma or equivalent general education degree (GED).

• Must be able to speak, read, write and understand English.
• Must be able to read and write to facilitate the communication process.   
• Requires good communication skills, both verbal and written. 
• Knowledge of appropriate table settings and service ware.
• Knowledge of all menu items, prices and general service procedures.

• Must possess basic computational ability. 

• Most work tasks are performed indoors.  Temperature is moderate and controlled by hotel environmental systems.
• Must be able to stand and exert well-paced mobility for up to 6 hours in length.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. 
• Must be able to exert well-paced ability in limited space.
• Must be able to lift up to 15 lbs. on a regular and continuing basis.
• May be required to lift trays of food or food items weighing up to 30 lbs. occasionally.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment. 
• Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors
• Must be able to change activity frequently and cope with interruptions
• May be required to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form to deal with problems involving several concrete variables in standardized situations.

• Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors.

Must be able to change activity frequently and cope with interruptions