Host/Hostess - CBK

Job DetailsJob Location: OC - Ocala, FL 34481Position Type: Part TimeJob Summary/Overview

The Host is the first point of contact for guests and is responsible for creating a warm and welcoming atmosphere. A friendly demeanor, exceptional customer service skills, and the ability to multitask contribute to the overall success of this position.

Essential Duties and Responsibilities

The following statements describe the principal functions of this position and its scope of responsibility, but should not be considered an all-inclusive listing of work requirements.  Individuals may perform other duties as assigned, including work in different functional areas to cover absences or relief, to equalize peak work periods, or otherwise to balance workload. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Greet and welcome guests as they arrive at the restaurant with a genuine smile and positive attitude.
Manage the flow of guests by taking reservations, assigning tables, and ensuring efficient seating.
Learn how to calculate and provide accurate wait times and keep guests informed of the status of their table.
Maintain a clean and organized front-of-house area, including the host/hostess station and waiting area.
Communicate with servers and kitchen staff to ensure a smooth, coordinated, and fair seating process to ensure servers are not overwhelmed or under-seated.
Escort guests to their assigned tables, present menus, and assist with seating arrangements. Accommodate special seating requests if possible.
Engage with guests, anticipate their needs, and respond promptly to any inquiries or concerns.
Maintain knowledge of the menu, daily specials, and restaurant promotions to provide accurate information to guests.
Handle guest complaints or issues professionally or bring them to the manager when necessary.
Assist in coordinating reservations and managing the wait list.
Collaborate with the restaurant team to ensure exceptional customer service and satisfaction.
Monitor and manage smooth and efficient table turnover.
Monitor and assemble online to-go order and answer and process call-in orders accurately and ensure proper cashiering procedures and high level guest satisfaction.
Maintain a professional and polished appearance, adhering to the restaurant's grooming and dress code standards.
Uphold high standards of cleanliness and hygiene throughout the restaurant
Perform other duties as required
QualificationsQualifications (Education, Experience, Technical Skills)

Education and Experience:

High Diploma or GED or an equivalent combination of education and experience.
Previous experience in a restaurant or customer service role is preferred but not required  

Technical Requirements:

Effective verbal and written communication skills
Effectively present information to management, customers, and staff.
Ability to add, subtract, multiply, and divide.

Skills and Knowledge:

Ability to work flexible shifts, including days, evenings, nights, weekends, and holidays, as required.
Strong multitasking and time management abilities
Ability to work under pressure while complying with all relevant legislation.
Knowledge of food and beverage menus, including dietary restrictions and allergies
Excellent customer service and communication skills
Critical thinking skills
Basic math skills for handling payments and calculating tips
Physical stamina to stand, walk, and carry trays for extended periods.

Personal Attributes

Safety-minded
Professional and friendly (Even in challenging situations)
Self-motivated
Honesty and integrity
Attention to detail
Team-oriented/team player
Commitment to diversity, equity, and inclusion

Reports to: Restaurant Manager or Facility General Manager

Certifications and Licenses

A valid Florida Driver's License with acceptable driving history is required
SERV-SAFE certified