Host/Hostess

Job DetailsJob Location: MASHPEE, MA 02649Position Type: Part TimeEducation Level: High SchoolSalary Range: $15.00 - $18.00 HourlyTravel Percentage: None (Designated in-person/on location)Job Category: Restaurant - Food ServiceCelebrate Life, the Southworth Way

The Company: Welcome to Southworth. We own and operate a growing portfolio of premier private communities, each offering inspired environments and locations. Our dedication to hospitality and endless activities for the entire family ensures our members experience a world at play like never before.

With a solid reputation for stability, integrity, and innovation, Southworth's clubs and communities provide exceptional locations where our members can truly live life at ease. Our dedicated team members play a crucial role in elevating the experience for our members, residents, guests, and fellow team members. We encourage all our team members to be and belong by providing a wide array of benefits, engagement programs, unique perks, discounts, and, of course, a lot of fun!

The Benefits: We are proud of our “family company” roots and understand everyone has a unique set of needs: we want to support you as best we can so you can live your best life with us. We offer a comprehensive benefits package that includes competitive options for medical, physical, and mental health and wellness, life insurance, 401k matching, paid time off, and more.

Grow with us! The sky is the limit for talented, driven individuals. With our ever-expanding portfolio, we offer opportunities to learn, grow, and thrive. We look forward to growing together.

Be YOU with us! At Southworth, we are working to redefine the country club. We seek talent from a diverse range of backgrounds, experiences, and cultures to ensure an innovative edge. Here, diversity is a driver of our success.

The Opportunity: We are seeking a friendly and enthusiastic Host/Hostess to create a warm and welcoming environment for our guests at our poolside restaurant. The ideal candidate will have a passion for customer service, a keen attention to detail, and the ability to ensure a seamless dining experience for members and visitors.

Duties and Functions:

Greeting guests with a friendly and welcoming demeanor as they arrive at the restaurant.
Managing reservations and waiting lists effectively to optimize seating arrangements.
Escorting guests to their tables and ensuring they are comfortable and well-informed about daily specials and menu offerings.
Monitoring and maintaining the cleanliness and organization of the restaurant's entrance, waiting area, and dining sections.
Collaborating with the service and kitchen teams to ensure a smooth flow of guests and timely service.
Providing accurate wait time estimates to guests during peak hours and managing their expectations.
Assisting in coordinating private events and special occasions hosted at the restaurant.
Handling guest inquiries, concerns, and requests with professionalism and efficiency.
Upselling menu items and promoting restaurant initiatives to enhance the guest experience.
Participating in staff meetings and training sessions to stay informed about menu changes, policies, and procedures.
QualificationsQualification Standards:

Previous experience in a customer-facing role, preferably in a restaurant or hospitality setting.
Exceptional interpersonal skills and a genuine passion for providing outstanding customer service.
Strong organizational abilities, with the capacity to manage reservations and waiting lists effectively.
Ability to remain composed under pressure and handle difficult situations with a positive attitude.
Excellent communication skills to interact with guests, colleagues, and management.
Familiarity with the restaurant industry and basic knowledge of food and beverages.
Neat and professional appearance, reflecting the high standards of our country club.
Flexibility to work in a dynamic and fast-paced environment, including weekends and holidays.

Join our team and be part of creating memorable dining experiences in a picturesque poolside setting. If you are a dedicated individual with a passion for hospitality and a desire to provide exceptional service, we invite you to apply for the Host/Hostess position. Your welcoming personality and attention to detail will contribute to the reputation of excellence we are known for.

Apply today to start your new career, the Southworth Way

Note: This job description is intended to convey information essential to understanding the scope of this position. It is not an exhaustive list of responsibilities, and additional tasks may be assigned based on operational needs.