Host/Hostess
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The Reef
Long Beach, CA, US
Summary
The host/hostess is responsible for greeting guests, managing seating charts, and ensuring a seamless dining experience. They also handle phone inquiries, reservations, and assist other team members to maintain a positive environment.
Job Description
Company Overview:
Come be a part of the The Reef's Restaurant Re Opening Team!
The Reef opened in 1958 - and we continue to be the premier special event location in Long Beach, CA. Since then, The Reef has undergone multiple multi-million-dollar renovations, offering guests and team members an unforgettable, high-end experience. Fresh seafood, prime cuts, and innovative fare with a subtle Polynesian twist. Guests bask in the beautiful California sun during daytime events and experience the twinkling lights of the Long Beach Harbor by night. The Reef offers a unique culinary experience with unmatchable views of the Long Beach skyline that is sure to impress. That, combined with the positive culture that we engage within daily, makes it an ideal place to level-up your career path.
Our mission is to consistently deliver a 5-star experience for our teams, guests, partners and community. We look forward to adding our next valued team member!
Top-notch benefits:
- Paid Sick Time renewed yearly
- Accrued Paid Vacation Time
- Management Referral Program with up to a $4,000 payout for qualifying management positions
- Employee Meals
- Employee Assistance Program (EAP) to assist with work life balance
- Moral (PRIDE) Program- rewarding employees with a variety of prizes for those who exemplify the company's values.
- Numerous opportunities for growth and advancement
- Full time employees qualify for comprehensive health plans, employer-paid life insurance, supplemental benefit plans, 401k with annual employer match after 12-month employment
- Opportunities to grow your career with a clear path for advancement
- Plus, more!
Pay: $18.50-$22 / hour
Job Summary:
The Host/Hostess makes guests feel welcome and provides exceptional guest service by greeting guests upon arrival, escorting them to their table, ensuring their dining experience has been excellent, and bidding guests farewell as they leave. They also manage seating charts, respond to guest inquiries and phone calls, and assists fellow team members and other departments wherever necessary to maintain positive working relationships.
Responsibilities:
- Greet guests with a warm and welcoming attitude.
- Manage the seating chart and efficiently seat guests while balancing guest preferences and server sections.
- Provide accurate wait times and ensure guests are comfortable during their wait.
- Answer phone calls, take reservations, and manage the guest list.
- Maintain a clean and organized front-of-house area, including the host stand and entryway.
- Communicate effectively with servers, bussers, and managers to ensure a seamless guest experience.
- Handle guest inquiries and concerns with professionalism and a positive attitude.
- Assist with other tasks as needed, including helping with special events.
Qualifications:
- Excellent communication and interpersonal skills.
- A friendly, outgoing personality with a passion for customer service.
- Ability to multitask and stay calm under pressure in a busy environment.
- Strong organizational skills and attention to detail.
- Prior experience as a host/hostess or in a customer-facing role is preferred but not required.
- Must be able to work flexible hours, including evenings, weekends, and holidays.
Physical Demands:
- Must be able to walk and stand for hours at a time. Lift and carry up to 10-30lbs.
Disclaimer: The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.
Specialty Restaurants Corporation maintains a drug free workplace. The Company will consider for employment qualified applications with criminal histories in a manner that is consistent with local, state, and federal law.
All job offers are contingent upon successfully passing pre-employment background check
