Host/Hostess
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Massanutten Resort
VA
Summary
The host/hostess is responsible for greeting and seating guests while maintaining an organized floor plan and service area. They also handle phone inquiries and perform general maintenance tasks such as cleaning and stocking supplies.
Job Description
Massanutten Resort
Job Summary
The Host/Hostess is responsible for providing excellent customer service to guests including greeting guests and providing them seating, silverware, and menus. Also responsible maintaining supply of clean menus and rolled silverware, answering phones and providing information about the resort and surrounding areas. Must be able to upholding company safety and sanitation policies.
Required
Excellent customer service skills and phone etiquette
Excellent communication skills
Must be at least 16
Preferred
Previous restaurant experience
Basic computer and tablet skills
Typical Schedule
Days:
Schedule varies including mornings, evenings, weekends, and holidays
Hours:
Varied hours depending on hours of operations and business demands
Core Responsibilities
- Greet and seat guests in a pleasant and timely manner
- Maintain organized and steady flow of guest distribution using established floor plan provided by management
- Complete assigned tasks including wrapping silverware, cleaning windows, cleaning floors and carpets, filling and stocking condiments
- Answer phones and answer general guest questions
- Maintain a clean and organized service and work area
- Other duties as assigned by management
For more information, please contact us at 540-437-3372 or [email protected].
Upholding high standards of customer service and quality, Massanutten Resort prides itself in providing remarkable experiences in all that it has to offer. With 6,450 acres of resort property, housing 2,700 timeshare units and hotel rooms, Massanutten is a four season resort that hosts an estimated 1 million visitors annually. Nestled in the heart of the Shenandoah Valley, surrounded by national parks and historical sights, Massanutten provides a family-friendly vacation destination with a variety of recreational amenities. From skiing, snow tubing, two 18 hole golf courses, an indoor and outdoor waterpark, full-service spa, and much more, we offer fun and relaxation for guests of all ages and abilities.
Constantly striving to exceed guest expectations, we task each one of our team members with fully embodying our strong commitment to safety and excellent service. Each interaction our staff has with a guest contributes to shaping the overall guest experience. The goal is to use each one as an opportunity to share what makes this resort truly special - our staff members, our culture, and the place we call home.
Join us today in creating memorable experiences in a dynamic and engaging team environment. All of our employees are encouraged to take advantage of resort amenities including skiing, golf, year-round waterpark, mountain bike trails, and many other recreational activities. We also offer comprehensive medical, dental, life and supplementary insurance options to full-time employees. And as a reflection of the resort’s commitment to its employees, we also offer an Employee Stock Ownership Plan (ESOP), a qualified retirement plan, as a company sponsored reward for valuable service.
Thank you for taking the time to explore employment opportunities with us and we look forward to reviewing your application.
Company size
1,001-5,000 employees
Industry
Hospitality
Org type
Privately Held
Headquarters
McGaheysville, VA
Upholding high standards of customer service and quality, Massanutten Resort prides itself in providing remarkable experiences in all that it has to offer. With 6,450 acres of resort property, housing 2,700 timeshare units and hotel rooms, Massanutten is a four season resort that hosts an estimated 1 million visitors annually. Nestled in the heart of the Shenandoah Valley, surrounded by national parks and historical sights, Massanutten provides a family-friendly vacation destination with a variety of recreational amenities. From skiing, snow tubing, two 18 hole golf courses, an indoor and outdoor waterpark, full-service spa, and much more, we offer fun and relaxation for guests of all ages and abilities.
Constantly striving to exceed guest expectations, we task each one of our team members with fully embodying our strong commitment to safety and excellent service. Each interaction our staff has with a guest contributes to shaping the overall guest experience. The goal is to use each one as an opportunity to share what makes this resort truly special - our staff members, our culture, and the place we call home.
Join us today in creating memorable experiences in a dynamic and engaging team environment. All of our employees are encouraged to take advantage of resort amenities including skiing, golf, year-round waterpark, mountain bike trails, and many other recreational activities. We also offer comprehensive medical, dental, life and supplementary insurance options to full-time employees. And as a reflection of the resort’s commitment to its employees, we also offer an Employee Stock Ownership Plan (ESOP), a qualified retirement plan, as a company sponsored reward for valuable service.
Thank you for taking the time to explore employment opportunities with us and we look forward to reviewing your application.
Company size
1,001-5,000 employees
Industry
Hospitality
Org type
Privately Held
Headquarters
McGaheysville, VA
