Hostess/Host

Description

Job Summary:

Responsible for the coordination of the OpenTable reservation system, all Togo orders, accurately entering orders into the POS system, warmly greeting to the members and guests, seating and managing the floor chart to ensure an efficient and welcoming dining experience. This position serves as a primary point of communication between members, guests, and service staff, and the kitchen. 

Essential Functions:

• Warmly greets and seats members and guests upon arrival.
• Maintains a visible and professional presence at the host stand.
• Listen, comprehend, transcribe, repeat back Togo orders and dining reservations      for confirmation.
• Accurately enter Togo orders into the POS system.
• Coordinate and monitor reservations through the OpenTable reservation system. 
• Assures the correct appearance and cleanliness of the host stand, menus, and      credenza. 
• Maintains an inventory of complete menus, menu covers, children’s menus (breakfast      and all-day dining), crayons, pens, lighters, reserved cards, and no phone      use cards. 
• Attend scheduled staff meetings.

Material Handling: 

• Menus
• Computer (POS and Reservation System)
• Copier
• Telephone
• Computer Programs
• TV Remote Control

Working Conditions:

• Primarily Restaurant Setting and Occasionally Banquets
• Occasional exposure to extreme heat and cold temperatures

Requirements

Special Requirements:

• Always Have a Positive Attitude
• Friendly Smile and Attentive Composure
• Ability to keep information confidential
• Must be personable and possess honesty and integrity
• Treats others with kindness and respect
• Exhibits a positive work ethic and able to follow and support basic club rules and procedures
• Ability to follow directions and work in a collaborative manner with others
• Ability to effectively communicate in a professional manner with members, guests, and staff 
• Knowledge of proper food and beverage service techniques
• Self-motivated and work well independently
• TABC / Serv Safe Certified

Physical Functions:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is occasionally required to stand, walk, climb stairs, balance stoop, kneel, crouch, crawl and/or sit up to ten hours per day. 
• Reach with hands and arms.
• Listen and talk sufficiently to communicate with members, guests, vendors, and staff.
• Specific vision abilities include close vision, vision sufficient to read, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 
• Must be able to push, pull or lift up to 30 lbs.
• Independent mobility through the clubhouse.

Position Qualifications:

• Minimum 1 year of experience in an upscale restaurant / club environment
• Computer skills and ability to navigate programs such as Microsoft Outlook, Word, Excel, experience with Jonas POS or similar software is important.