Host/Cashier - Serrano Vista Cafe- OC

Reporting to the Restaurant Manager and Assistant Manager and, the Food & Beverage Hostess/Cashier primary responsibility is to greet guests in a courteous, timely, and professional manner while ensuring his/her outlet is clean, organized, and properly stocked at all times and the tendering of all monetary transactions. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard.

Core Job Responsibilities:

• The Host Person is to assist the Food Servers, Bus Persons, and Food Service Runners as it relates to guest contact and table information
• Estcourt guests to tables using established rotation criteria
• Responsible for conveying special orders, cake orders, special requests information to management
• Maintain knowledge of scheduled daily activities and in-house groups, daily house count, table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range and dress code of the restaurant
• Greet guests promptly as they enter the restaurant
• Answer the telephone and facilitate guest requests
• Ensure menus have proper inserts and are current according to the most recent change, and replace all menus in poor condition
• Communicate the needs of the guests to the kitchen and management, inform management of guest reactions and comments, and assist management as needed to ensure smooth operation and quality service
• Frequently check back with guests who are waiting to be seated; make it evident to guests that they have not been forgotten and that tables are being prepared for them
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas; shut down podium and forward phones to voice-loop at end of shift
• Operate POS system.
• Handle money and credit transactions.
• Notify manager on duty of any guest concerns.
• Perform other job-related duties as requested.
• Other job-related duties, as requested.

Qualifications:

• High volume restaurant management or supervisory experience required
• Basic knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
• Effective listening abilities with strong judgment skills
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
• High school diploma or equivalent
• Two (2) years of related experience
• Work varied shifts, to include weekends and holidays
• Alcohol Awareness Card
• Health Card
• Minimum age requirement is 21
• Experience working in a similar resort setting preferred.

Physical Demands:

• High school diploma or equivalent.
• One (1) year of Food & Beverage Cashier or equivalent experience in a cash handling position.
• Experience in a high volume food outlet.
• Experience with touch screens.
• Experience working in a similar resort setting.
• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
• May be exposed to smoke
• The noise level in the work environment is usually moderate to loud.
• Constant contact with executives, department management, employees, and guests.
• Prolonged sitting or standing and mobility.
• Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions Lift, carry, push, pull or otherwise move objects and/or move up to 75 pounds occasionally
• Eye/hand coordination.
• Use of standard office equipment.
• May be required to work evening, weekends, and holiday shifts.
• Equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of minimum educational/experience requirements indicated above.

Equal Opportunity Employer:

Palms provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Palms, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law.

We are committed to making a work environment where the growth and well-being of our team members is the top priority. Join our team today!