Host - Resort Pool (Part Time)
Boost your chances before you apply.
Terranea Resorts
Rancho Palos Verdes, CA, US
Summary
The host is responsible for warmly welcoming guests, escorting them to lounge chairs, and ensuring their service needs are met throughout their stay. Additionally, the role involves maintaining the cleanliness and professional appearance of the pool deck, cabanas, and surrounding areas.
Job Description
Overview
In this position, you would be providing excellent customer service and assist in maintaining the appearance of the pool and surrounding areas. Must be detail oriented and able to work independently. Maintain the company image, vision statement, and Forbes standards.
Responsibilities
- Warmly welcome guests and escort them to a lounge chair according to company standards.
- Set Cabanas and lounge chairs according to service standards.
- Introduce the guests’ server as they sit down.
- Anticipate and address guests` service needs.
- Check in with guests to ensure satisfaction with umbrellas, etc.
- Maintain cleanliness of work areas, pool deck, and host stand throughout the day.
- Ensure uniform and personal appearance are clean and professional.
- Check the restroom and perimeter of the pool deck every 30 minutes to ensure cleanliness.
- Thank guests with genuine appreciation.
- Perform other reasonable job duties as requested by Supervisors.
Additional Duties & Responsibilities:
- Adhere to departmental policies and procedures
- Know what sustainable initiatives Terranea is currently taking to adhere to the environment
- Effectively communicate with peers, management, line and front of the house employees
- Be responsible for the cleanliness of the immediate work area as well as the general property and perimeter
- Subscribe to proper grooming, dress and uniform standards as set forth by Company policy
- Be courteous to all guests and coworkers
- Maintain behavior consistent with sexual harassment/hostile work environment policy dictated in the Employee Handbook
- Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately
Qualifications
- Energetic, enthusiastic and motivational individual
- Must be able to speak, comprehend, and read English
- Must have strong communication skills
- Ability to implement and uphold service standards
- Ability to work under variable temperature conditions (or extreme heat or cold).
- Ability to interact with all associates and guests of the resort
- Ability to work well in stressful, high-pressure situations
- Must be able to stand or walk outside for long periods of time
Experience, Education, & Licensure:
- High School diploma preferred
- Must possess valid Food Handler’s card
Compensation
Base Pay Start Rate: $19.19/ Hr.
Terranea Resort offers a unique environment, where panoramic ocean views foster a peaceful ambiance along the Palos Verdes Peninsula. Since we opened our doors in 2009, Terranea has diligently worked to earn a reputation as both a premier resort that takes care of its guests and an excellent employer that provides a rewarding work environment for our employees.
Our culture and community is built on the collaboration of every team member who walks through our doors. We work hand in hand to make sure we operate our business in a safe and responsible way—that protects the health of our guests, associates, their families, and the land around us.
"Life is Different at Terranea." It's something we often say, because it's true. We're not like most workplaces. Aside from our spectacular physical environment, nestled along the pristine patch of coastline in Palos Verdes, we also work as a team to create a spectacular work environment that encourages, motivates, empowers, and rewards. We want associates to create their dream career, so we focus on providing the tools and resources to make that happen. We offer numerous cross-training courses, professional memberships, management classes, and more. We want associates to be proud of their career and proud to work at Terranea.
Founded
2009
Company size
1,001-5,000 employees
Industry
Hospitality
Org type
Privately Held
Headquarters
Rancho Palos Verdes, CA
Terranea Resort offers a unique environment, where panoramic ocean views foster a peaceful ambiance along the Palos Verdes Peninsula. Since we opened our doors in 2009, Terranea has diligently worked to earn a reputation as both a premier resort that takes care of its guests and an excellent employer that provides a rewarding work environment for our employees.
Our culture and community is built on the collaboration of every team member who walks through our doors. We work hand in hand to make sure we operate our business in a safe and responsible way—that protects the health of our guests, associates, their families, and the land around us.
"Life is Different at Terranea." It's something we often say, because it's true. We're not like most workplaces. Aside from our spectacular physical environment, nestled along the pristine patch of coastline in Palos Verdes, we also work as a team to create a spectacular work environment that encourages, motivates, empowers, and rewards. We want associates to create their dream career, so we focus on providing the tools and resources to make that happen. We offer numerous cross-training courses, professional memberships, management classes, and more. We want associates to be proud of their career and proud to work at Terranea.
Founded
2009
Company size
1,001-5,000 employees
Industry
Hospitality
Org type
Privately Held
Headquarters
Rancho Palos Verdes, CA
