Host, Mardi Gras Casino
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Delaware North
WV
Summary
The host is responsible for managing the seating process, maintaining wait times, and ensuring the dining area is clean and properly set up. They also serve as a primary point of contact for guests, addressing concerns and ensuring a positive experience.
Job Description
Overview
Delaware North Gaming is hiring part-time Hosts to join our team at Mardi Gras Casino in Cross Lanes, West Virginia. As a Host, you will be responsible for welcoming guests and managing the host station.
If you are looking for a role offering teamwork, excitement, and career growth, apply now.
Please note that this is a tipped position; the hourly minimum pay listed doesn’t include any potential tipped earnings.
Additional Details
We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
- Weekly pay
- Training and development opportunities
- Employee discounts
- Flexible work schedules
Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.
Unit Description
Delaware North operates Mardi Gras Casino and Resort dating back to 2018. Located 14 miles west of Charleston, West Virginia, Mardi Gras features more than 25 table games, a poker room, more than 850 slot machines, live greyhound racing, and off-track betting for both greyhound and horse racing; several restaurants and a 150-room hotel.
Responsibilities
- Review the floor plan and reservation book daily to create seating charts
- Seat guests and maintain control of wait times
- Inspect dining and serving areas to ensure cleanliness and proper setup
- Speak with guests to ensure satisfaction with food and service, respond to complaints, and thank guests as they are leaving
- Answer the restaurant telephone line during assigned hours of operation
Qualifications
- Prior experience in a guest service environment preferred
- Ability to maintain a high energy level in a fast-paced environment and manage multiple tasks simultaneously
- Ability to effectively communicate with guests and team members
- No high school diploma or GED required
Physical Requirements
- Ability to remain on feet for entire length of shift
- Ability to maneuver between tables and around corners
- Ability to lift and carry up to 35 pounds
Delaware North is a global leader in the hospitality and entertainment industry. The company annually serves more than a half-billion guests across three continents, including at high-profile sports venues, airports, national and state parks, restaurants, resorts, hotels and casinos. Building on more than a century of enduring partnerships and a commitment to local communities and sustainability, Delaware North’s vision is to delight guests by creating the world’s best experiences today while reimagining tomorrow.
Company size
10,001+ employees
Industry
Hospitality
Org type
Privately Held
Headquarters
Buffalo, NY
Delaware North is a global leader in the hospitality and entertainment industry. The company annually serves more than a half-billion guests across three continents, including at high-profile sports venues, airports, national and state parks, restaurants, resorts, hotels and casinos. Building on more than a century of enduring partnerships and a commitment to local communities and sustainability, Delaware North’s vision is to delight guests by creating the world’s best experiences today while reimagining tomorrow.
Company size
10,001+ employees
Industry
Hospitality
Org type
Privately Held
Headquarters
Buffalo, NY
