Host (Babou's)

Who We Are

Harwood Hospitality Group, Dallas’ premier Hospitality owner-operator, introduces its most complete expression of a multi-generational vision in Harwood District’s first hotel, Hôtel Swexan.

The Hotel is a new destination, with an uncompromising mission that values experience above all. It is a place like no other that draws inspirations from the world’s greatest cities – New York, London, Paris – together in one location to create something completely new. Local expertise with an international influence. Classic and contemporary, the hotel is a twist on conventions.

Part collection, part creativity, and always elegant. Guests stay to get lost – in culture and conversation. The Hotel is a world of its own, a meeting place, a hideaway, a stomping ground. For celebration or solitude.

Designed with all generations in mind, Harwood District’s hotel plays host to an eclectic mix of personalities. It is a timeless setting where locals mix with out-of-towners and old souls encounter the young at heart.

Intimate, immersive, and transportive. Hôtel Swexan has a surprise around every corner. Forget, for a second, where you came from, and leave with a memory that keeps you coming back.

Babou's

After hours, the late-night lounge comes to life. Located on the lower level, Babou’s is a hideaway night club featuring a lively dance floor and intimate nooks for a rambunctious audience. Open to both guests and visitors, every night is a show, and the scores of merrymakers are the headlining act. Right next door just a bookcase away, The Library at Babou’s is a prelude to a night of revelry. Sip on crafted cocktails and sink into the cozy furniture while surrounded by the words of the literary greats.

Summary

Hosts are expected to embody the hospitality, charm, and professionalism of our organization. Your role is to ensure that all guests are greeted promptly in a warm and courteous manner. This individual must be pleasant, conscientious, and professional with excellent hospitality instincts and drive to provide excellent customer service.

Job Functions

Operations

• Greet guests upon arrival, lead them to table, and provide menus.
• Answer incoming calls and meet guests’ needs.
• Create floor charts accordingly and assign servers their sections as requested by managers.
• Work with management to ensure each guest is happy and all requests are met.
• Communicate with kitchen and restaurant staff to maintain the efficient flow of the restaurant.
• Relay messages regarding reservations/large parties to bussers, wait staff, kitchen staff, and food runners.
• Assist bartenders in monitoring and coordinating the day-to-day operations of the bar during each shift and ensure all FOH SOPs are duly followed and fully executed.
• Must be able to interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful, and efficient, with a high level of professionalism and confidentiality is crucial to this role.
• Must be pleasant, hospitable, and attentive to guests always.
• Must be knowledgeable of HHG information to assist guests at any time.
• Relay any guest complaints/comments to Manager.
• Ensure service is performed in a timely, efficient yet comfortable manner to maintain the proper pace of service.
• Maintain complete knowledge of and ensure staff's compliance with all departmental/HHG policies and procedures.

Physical Demand

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Able to bend, stoop, reach, and lift up to 50 lbs.
• Able to stand for prolonged periods of time or entire shift.

Meetings & Communication 

• Be available for any Restaurant mandatory meeting or training.
• Reports immediately on any major product defect or any major guest issue and takes all necessary corrective actions.
• Ensures smooth communication with all restaurant or hotel staff and leadership
• Keeps current with trends in the restaurant industry.

Attire, language, and behavior

• Is always neatly dressed and groomed, and always behaves and speaks according to HHG standards of excellence.
• Treats all associates - in public and in private - with respect and consideration, regardless of their position or tasks.

Competencies

• Positive attitude
• Strong attention to detail
• Sense of urgency
• Strong decision-making abilities
• Reliable and dependable
• "Can-do", team-oriented attitude
• Possess friendly and helpful customer service
• Ability to think quickly on their feet and multitask with ease
• Clean and organized working habits
• A commitment to learn

Required Experience            

• Minimum of 2 years of experience in a High-Volume, Luxury or Nightlife preferred.
• Ability to speak English fluently and clearly for communication with others.
• Availability to work nights, weekends & holidays.
• Previous related experience is strongly preferred.
• Open Table experience a plus.
• Food Handlers & TABC - Required.