Host

Job Description

Position:                    Host                

Department:              Food and Beverage

Job Summary:          Performs host duties in support of a restaurant.

Duties and Responsibilities (specific areas of responsibility include but are not limited to):

1. Welcoming guest in a warm and friendly manner to the venue.
2. Answer incoming phone calls, take reservations.
3. Providing accurate wait times and monitoring waiting list.
4. Determines the number in their party.
5. Observant to guest needs throughout dining experience to ensure they receive high quality service.
6. Seats guests by finding a clean, available table, pulling out chairs, and placing a clean, current menu in front of them.
7. Guides guests through the dining room and provides any needed assistance.
8. Assists Food Servers, if necessary.
9. Ensures place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting.
10. Checks menus to ensure they are current, clean, and plentiful.
11.  Maintains cleanliness of work areas throughout the shift practicing clean-as-you-go procedures.
12. Inform guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff.
13. Must be able to control the front door, understanding the capacity and seating diagrams.
14. Follows all safety and security policies and procedures, including reporting accidents, injuries, and unsafe working conditions immediately to a supervisor.
15. Ensures uniform and personal appearance is clean and professional.
16. Fosters a team environment by working collaboratively with co-workers.
17. Displays initiative and ability to work with a minimum amount of supervision.
18. Performs other job-related duties as assigned.

Knowledge, Skills, and Abilities:

1. Organizational and time management skills.
2. Good communication skills.
3. Skill in working courteously with guests as well as developing and maintaining good working relationships.
4. Ability to communicate and follow directions effectively.
5. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
6. Ability to read and write legibly.
7. Ability to maintain confidentiality.
8. Ability to work in a fast paced and sometimes stressful environment.
9. Ability to lift forty (40) pounds, with or without a reasonable accommodation.
10. Ability to stand, sit, or walk for an extended period of time.
11. Ability to adapt well to an environment that involves large numbers of guests as well as loud and continuous high noise levels.
12. Ability to work in a smoking environment.

Minimum Qualifications:

1. Must either possess or obtain valid Food Handler’s and Alcohol Awareness cards within three (3) months of employment.
2. Must be able to work any shift, weekends, holidays, special events, and overtime, as needed.
3. Must be able to work in a smoking environment.
4. Must have employment eligibility in the U.S.
5. Must be able to obtain, maintain, and retain a valid gaming license.

Preferred Qualifications:

1. ServSafe certification
2. Host seating operating system, Open table.
3. Bilingual (English/Spanish