Host

Job Description – Host
Heritage Hospitality Group
Summary
The Host/Hostess is the first and last point of contact for our guests, playing a critical role in
shaping their overall dining experience. This role requires a warm, welcoming personality,
excellent organizational skills, and the ability to manage reservations, waitlists, and guest flow
efficiently while embodying the service culture of Heritage Hospitality Group.
Key Responsibilities
Guest Service & Hospitality

• Greet and welcome guests with warmth and professionalism. Make eye contact and
  smile.
• Manage reservations, waitlists, and table assignments using the restaurant’s reservation
  system.
• Escort guests to their tables and provide menus while ensuring a smooth handoff to
  service staff. Always try and pull the chair and assist guest with seating when
  appropriate.\
• Do not rush or walk too fast, stay engage with your guest while guiding them to the table.
• Anticipate guest needs and resolve concerns promptly or escalate to management when
  necessary.
• Maintain an energetic, professional demeanor to set the tone for the guest experience.

Operations & Team Support

• Coordinate with servers, bartenders, and managers to ensure smooth table flow and
  timely seating.
• Track guest preferences and special requests to personalize service.
• Note any food restrictions and allergies with the service staff and the rest of the team.
• Assist with providing the water service where applicable. Help in clearing tables as
  needed to support a smooth and seamless experience for the guest.
• Assist with phone inquiries regarding reservations, hours of operation, and menu
  questions.
• Support front of house operations, including maintaining cleanliness of entry, host stand,
  and guest waiting areas.
• Assist with take-out orders or other guest service functions when needed.

Standards & Compliance

• Follow all company service standards and hospitality procedures.
• Maintain full knowledge of menu items, specials, and promotions to communicate with
  guests.
• Adhere to food safety and sanitation guidelines.

Qualifications

• Previous host/hostess or customer service experience preferred.
• Strong communication, organizational, and multitasking skills.
• Professional appearance and friendly, approachable demeanor.
• Ability to remain calm under pressure in a fast-paced environment.
• Knowledge of reservation platforms (e.g., Resy, OpenTable) a plus.

Physical Demands

• Ability to stand and walk for extended periods.
• Frequent reaching, bending, and light lifting (up to 20 lbs).
• Requirements can be met with or without reasonable accommodation.

Work Environment

We maintain a respectful and inclusive workplace, with a zero-tolerance policy for harassment
or discrimination from employees, vendors, or guests.

Other Duties
This description outlines the core responsibilities of the Host/Hostess role but is not exhaustive.
Duties may evolve at management’s discretion.