Hospitality Specialist

Come join one of America’s fastest-growing insurance companies. Since 1848, National Life Group has aimed to keep our promises, providing families with stability in good times and in bad. Throughout that history, we have provided peace of mind to those families as they plan their futures.

Our mission extends beyond the insurance and annuities policies that we offer. We strive to make the world a better place through our grants from our charitable foundation, paid volunteer time for our employees, environmentally sustainable and healthy workplaces, and events that promote the work of nonprofits in our own backyard.

We foster a collaborative environment with opportunities for growth and encourage our associates to live our values: Do good. Be good. Make good.

Hospitality Specialist (Part-Time)

Please note that we do not offer visa sponsorship for this position.

Company Description: 

National Life Group owns and operates a 12-room, New England style, Bed & Breakfast at its Vermont Campus.  A charming lodging establishment, representing the National Life Group brand, we provide the best in hospitality, offering lodging and full-American breakfast. This is a private, corporate establishment, servicing our guests, and occasional events and small meetings.  The Guest House serves as the face and first impression of National Life Group, exemplifying National Life Group standards of hospitality, and provides a unique, home away from home experience to its guests.

At National Life, our story is simple: for over 170 years, we have worked hard to deliver on our promises to millions of people with our vision of providing peace of mind in times of need. It’s our cause, stemming from a deep passion to live our values to do good, be good and make good, every day.  For us, the cause of what we do is as important as the products we sell.

Our mission extends well beyond the insurance and annuities policies that we sell. Our cause is also to make the world a better place through grants from our charitable foundation, paid time for our employees to volunteer at nonprofits, environmentally sustainable and healthy work sites, and fun, family friendly events that promote the work of nonprofits in our own backyard.

Position Summary:

The National Life Group’s Hospitality Specialist is a highly visible role, which demands excellent hospitality skills.  The ideal candidate for our part-time position will be service oriented, incredibly friendly, and customer-centric.  This role will support National Life Group’s brand by ensuring that all accommodations and public areas of the Guest House are kept to a high standard of cleanliness and presentation, delivering great customer service, and maximizing guest satisfaction.  This position is part-time, up to 24 hours per week, with the possible additional hours on occasion based upon need. This position requires flexibility and the willingness to work evening/overnight shifts and works closely with security and facilities on the safety of staff and overnight guests.

Key Responsibilities:

• Ensures white-glove service through hospitality for guests.
• Cleans and organizes accommodations/rooms, public spaces as needed, maintaining high standards.
• Assists, as needed, with any preparations or setup needed for morning breakfast service, or other duties as assigned.
• Upholds and promotes National Life and Guest House Safety Standards and Protocols
• Maintains a welcoming and safe environment.
• Maintains inventory of necessary cleaning and room amenity Communicates with supervisor on a timely basis of any updates/maintenance needs or supplies.
• Performs additional duties as needed.
• Becomes CPR trained (optional).

Qualifications/Experience Requirements:

• Previous hospitality experience preferred or similar position
• This position requires a flexible schedule with the ability to work nights, evenings, days and some select weekends (rare) as occupancy changes
• Proficiency in Microsoft Office Suite and the ability to learn other proprietary systems as assigned
• Positive attitude and self-motivated
• Experience in housekeeping and cooking (breakfast, some basic baking)
• High level of independence and problem-solving abilities
• Excellent communication skills
• Professional Appearance
• Attention to detail and a passion for quality and cleanliness

• Physical demands include lifting/moving objects up to 25 pounds.

Education and Licensing Requirements:

• High school diploma, GED, or equivalent
• Valid driver’s license

AI Proficiency Expectations

At National Life Group, we view AI as an enabler of human potential. We use AI to help us work smarter, serve more clients, and keep our promises, while remaining a relationship-driven business where our people are our greatest strength.

All applicants are expected to:

• Leverage approved AI tools, where appropriate, to improve the efficiency, quality, and impact of their work.
• Stay curious and open to new AI-enabled ways of working.
• Exercise sound judgment by reviewing and validating AI-generated content.
• Maintain accountability for the accuracy, quality, fairness, and integrity of work products by adhering to National Life’s AI guiding principles.
• Use AI responsibly and in accordance with company policies related to confidentiality, data privacy, security, compliance, retention and intellectual property.

Base Pay Range.  The base pay range for this position is the range National Life reasonably and in good faith expects to pay for the position taking into account the wide variety of factors, including: prior experience and job-related knowledge; education, training and certificates; current business needs; and market factors.  The final salary or hourly wages offered may be outside of this range based on other reasons and individual circumstances.

Additional Compensation and Benefits. The total compensation package for this position may also include a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. The successful candidate may also be eligible to participate in National Life’s discretionary annual incentive programs, subject to the rules governing such programs. If hired, the employee will be in an "at-will position" and National Life reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and market factors.

National Life is accepting applications for this role on an ongoing basis and the role remains open until filled.

Hourly Pay Range$15—$22 USD

National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.

Fortune 1000 status is based on the consolidated financial results of all National Life Group companies.

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National Life Group

1 National Life Dr

Montpelier, VT 05604