Hospitality Lead

Job DetailsJob Location: Bethany Children's Health Center - Bethany, OK 73008The Hospitality Lead plays a vital role in shaping the patient, family, and guest experience at Bethany Children’s Health Center. This position serves as a connector across multiple touchpoints of the Hospital experience: ensuring our spaces are welcoming, our services are coordinated, and our guests feel cared for from arrival to departure.

This role provides operational support across conference center logistics, guest relations, gift shop operations, and patient experience initiatives. The Hospitality Lead helps create a culture of service excellence by anticipating needs, solving problems, and ensuring every interaction reflects the mission and values of Bethany Children’s.

This position is ideal for someone who thrives in fast-paced environments.
 

Duty

Percent of Time

Conference Center Operations

Manage all conference center reservations, room scheduling, and setup logistics
Coordinate with internal departments to ensure event readiness and operational efficiency
Maintain accurate documentation, communication, and follow-up for all reservations
Troubleshoot logistical issues and support a seamless guest experience for meetings and events

         25%

Guest Relations Support

Serve as a frontline support resource for patient and family concerns
Assist with service recovery efforts and help resolve guest issues in a timely and compassionate manner
Support Guest Relations team coverage as needed
Document and report trends, concerns, and opportunities for improvement

20%

Gift Shop Operations

Oversee day-to-day backend operations of the Hospital gift shop
Manage inventory, ordering, stocking, and vendor coordination
Support staffing schedules and volunteer coordination where applicable
Help ensure the gift shop remains welcoming, functional, and aligned with patient/family needs

20%

Patient Experience Support

Assist in implementing initiatives that enhance patient and family satisfaction
Support environment-of-care details that contribute to comfort, hospitality, and emotional well-being
Collaborate on projects that elevate the overall hospital experience

15%

Events + Community Engagement Support

Assist with hospital tours, donor visits, and community group logistics
Partner with the Events Coordinator to support internal and external events
Help coordinate hospitality needs for key organizational events and experiences

15%

Other duties as assigned

5%

Qualifications

Education:

Associate’s degree required
Bachelor’s degree in hospitality, Healthcare Administration, Communications, or related field preferred

Experience:

2+ years in hospitality, guest services, or patient experience, customer service and/or project management experience strongly preferred.

License/Certification/Credential:

Customer service or hospitality training preferred
Trauma-informed care training preferred
Project management certification or training preferred

 
 
About Us

Our work begins where we are all equal - at the heart.

Bethany Children’s Health Center (formerly The Children’s Center Rehabilitation Hospital) located in Bethany, Oklahoma is an innovative leader in the field of pediatric rehabilitation and 24-hour complex care. The ACHC accredited hospital offers inpatient and outpatient services for children (ages 0-21) and is the only inpatient pediatric rehabilitation facility in Oklahoma. Our CARF accredited multidisciplinary team works with patients and their families to maximize the patient’s physical and cognitive potential, and ensure the family has the training and resources needed for a smooth transition from hospital to home.

In order to maximize the potential of every child, we must maximize the potential of every employee. We are committed to providing staff with the physical, emotional, spiritual, financial and mental resources necessary to achieve their potential and meet our standards of excellence. BCHC offers competitive compensation, benefits, state-of-the-art equipment and wellness programs. Opportunities for professional growth include in-service training, leadership development, tuition reimbursement and scholarships. 

**Due to the nature of our pediatric services, this organization’s positions are classified as safety-sensitive roles. Under the Oklahoma Medical Marijuana Use and Patient Protection Act (OMMA), a safety sensitive position is defined as any job that includes tasks or duties that the employer believes could affect the safety and health of the employee performing the task or others. This statute allows Bethany Children’s Health Center to refuse to hire an applicant or discharge an employee in a safety-sensitive position, who tests positive for marijuana even if the applicant or employee holds a valid Oklahoma medical marijuana license.