Hospitality Captain
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JEM Restaurant Group - Taco Bell
Goodyear, AZ, US
Summary
The Hospitality Captain will be responsible for greeting guests, assisting with orders via self-service kiosks, processing sales, and managing customer issues. Key duties also include promoting the KFC App, ensuring digital order accuracy, and maintaining the cleanliness of the lobby and restrooms.
Job Description
Build a strong Foundation both professionally and personally with a career at KFC! Become a Hospitality Captain and be the friendly face that makes every guest’s visit unforgettable! We’re looking for energetic, people-focused team members who love creating great dining experiences and keeping things running smoothly during our busiest hours., KFC is the perfect place to learn, grow and succeed!
We offer the following:
- A commitment to promote from within
- Training and mentorship programs
- Tuition reimbursement and scholarship opportunities
- Reward and recognition culture
- Competitive Pay
- Flexible schedules- day, night and evening shifts
- Free meal each shift
- Eligibility to accrue paid vacation time for Salary Mangers
- Career advancement and professional development opportunities
- Medical benefits
- Health and Wellness programs
- KFC Foundation Programs include FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more!
The responsibilities of the Hospitality Captain will include:
- Greet guests and help them place orders using self-service kiosks
- Interaction with customers: receiving orders, processing sales and monies and managing customer issues.
- Promote and assist guests with downloading and using the KFC App
- Double-check digital orders for accuracy before handing them to guests
- Prepare and organize condiments for dine-in and digital orders
- Maintain clean restrooms and complete shift checklists
- Keep the lobby spotless and welcoming at all times
- Manage trays – only one tray should remain in the lobby at a time
- Support your teammates, assist delivery drivers and guests with pick-up orders
- Handle guest questions or concerns with professionalism and care
- Encourage guests to leave Google Reviews using the restaurant’s QR code
Requirements
The ideal candidates must want to have fun serving great food to our customers!
- Must be at least 16 years of age
- Accessibility to dependable and reliable transportation
- Excellent communication skills, management/leadership and organizational skills.
- Physical dexterity required (the ability to move up to 50 lbs. from one area to another).
- Attendance and Punctuality a must
- Operating of cash register as needed and making change for other cashiers.
- Basic Math skills
- Complete training certification
- Enthusiasm and willingness to learn
- Team player
- Commitment to customer satisfaction
- Strong work ethic
- A positive attitude and strong people skills
- Dependability and good time management
- Ability to stay organized in a fast-paced environment
- A genuine passion for great guest service
