Hospitality Attendant | Philadelphia Residence Inn

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts. 
• Handle guest complaints ensuring guest satisfaction. 
• Maintains standards of quality and cleanliness throughout daily assignments. 
• Observes all house and safety rules, food handling procedures, and security procedures. 
• Assist with inventories as scheduled.
• Follow maintenance program and cleaning schedule.
• Other duties as assigned.

Responsibilities

Welcome, greet and interact with guests in the breakfast and lobby area.  Responsible for the setup, service, maintenance, and breakdown of the breakfast bar line; prepare specified food items at the breakfast bar, replenishing food and assist in serving food from the breakfast bar line to the guests, courteously and efficiently in accordance with departmental quality standards and specifications.  

Qualifications

• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. 
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele. 
• Food safety certification preferred.

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

Shaner Hotels has an exciting opportunity at our 121-room Residence Inn by Marriott Philadelphia Airport! Conveniently located near Philadelphia International Airport, our hotel provides guests with easy access to the city's most popular attractions, including the historic sites, cultural landmarks, and entertainment destinations of downtown Philadelphia.

Designed for both business and leisure travelers, the Residence Inn Philadelphia Airport offers spacious accommodations and the comforts of home, along with thoughtful amenities that make every stay enjoyable. Guests can unwind in our inviting lounge area during the evening or relax outdoors on the adjoining patio featuring a cozy fire pit.

With its convenient location, extended-stay accommodations, and welcoming atmosphere, the Residence Inn Philadelphia Airport provides an excellent setting for associates who enjoy creating meaningful guest experiences.

If you're passionate about hospitality and looking for an opportunity to grow your career, Residence Inn by Marriott Philadelphia Airport is the perfect place to join the Shaner Hotels family. Become part of a team dedicated to service excellence, teamwork, and delivering memorable stays for every guest.