Help Desk Technician - Houston, Texas

Job DetailsJob Location: Houston TX DC - Houston, TX 77040 

Jay Group is an industry-leading provider of warehouse inventory management, ecommerce fulfillment, transportation, and specialty packaging services. For over 60 years, some of the world’s most trusted and well-known brands have relied on Jay Group to ensure their product is delivered accurately and on time. These years of experience have allowed Jay Group to build and become industry leaders and provide best in class services in parcel and B2B fulfillment services. Jay Group manages the back-end details of fulfillment so that clients can focus on growing their brands and businesses.

Jay Group is looking for a Help Desk Technician to support its fulfillment operations at our new Houston, Texas facility.

Job Duties:

Point of contact for employees IT issues
Manage Help Desk tickets in a timely manner.
Perform troubleshooting using different diagnostic techniques.

Performing remote troubleshooting through diagnostic techniques and pertinent questions
Determining the best solution based on the issue and details provided by customers.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.

Work through the problem-solving process with customers, empowering them to do the same in the future.
Fix more complicated issues in person.
Provides technical support for computer systems and troubleshoots issues encountered by end users in person, online Chat, or over the phone.
Install modified and updated software, supervise and analyze data for integrity, and support data transfers or file sharing
Set up and configure new and repaired devices (warehouse devices, printers, and computers)
Manage assets including frequent inventory and inspection
Support operations needs with supply of functioning devices
Repair and evaluate broken equipment for service
Redirect unresolved issues to the next level of support personnel.
Diagnose technology problems as it relates to business processes.
When needed assist Network Engineers with lighter duties.
Be on a support (on-call) rotation that requires receiving phone calls during nights and weekends.

Benefits:

401K with company discretionary match
Health Insurance
Life Insurance
Dental Insurance
Vision Insurance
Short Term Disability Insurance
Long Term Disability Insurance
Weekly Pay
Employee Assistance Program
Paid Holiday Hours
Paid Time-Off

QualificationsEducation / Experience

IT related skills such as:

A clear understanding of PCs (computer) components
Databases and methods to access and fetch data such as SQL or ODBC
Scripting tools such as

.bat files
.sql files
Or Power shell

Windows Commands and/or Power shell

High school diploma with 1 year computer related experience required.
2 years of experience working in a help desk environment.
Good organizational skills
Excellent communication skills both verbal and written.
Familiar with Microsoft Office applications
Have a proactive and self-motivated work style. Enjoy working independently with strong attention to detail
Punctuality, reliability, and being prepared for work. Have a reliable means of transportation to comply with shift hours
Ability to work overtime, especially during the 4th quarter (November December)
Associate degree in computer science highly preferred.
CompTIA A+ Computer Troubleshooting Certification preferred.
Must be willing to submit a background check
Must be at least 16 years of age
Ability to work legally in the United States

What does it take to be a Jay Group Team Member?

Uphold Jay Group Core Values

Make it Possible: We happily and skillfully remove barriers to success for our clients and our employees.
Drive to Innovate: We have a relentless drive to innovate, simplify and continually improve.
We Win Together: We recognize that our success depends on our collective genius and that we succeed when our clients succeed.
Built on Trust: We live our legacy of being open, honest, ethical and genuine.

Equal Employment Opportunity Employer