Help Desk Technician

Overview

Abacus Technology is seeking a Help Desk Technician to provide technical support for the Army Test and Evaluation Command (ATEC) at Fort Cavazos.  This is a full-time position.

Responsibilities

• Perform technical support for one or multiple systems and releases of varying levels of complexity (ranging from medium to urgent).  
• Ensure each reported problem is resolved in a timely manner and tracked according to standards and escalated as appropriate. 
• Communicate problem resolution and additional information to customer groups, engineering and support teams, and business and IT support groups. 
• Troubleshooting desktop, laptop, printers, and network connectivity problems.  
• Set up new desktop users. 
• Install, configure, and maintain desktops and printers. 
• Communicate technical and business problems in a non-technical manner, to customers with varying levels of technical expertise. 
• Monitor and resolve assigned issues received through the call-tracking system. 

Qualifications

1+ years experience providing help desk support.  HS diploma or GED.  Must be A+ or Network+ certified (or equivalent certification in compliance with DoD 8570 IAT I).  Experience with Windows desktop OS.  Experience in deploying IT hardware such as desktop computers, laptops, tablets, monitors and printers; configuring IT hardware to resolve problems and installing/configuring operating system images and specialty software on customer devices.  Must be able to provide courteous, timely and professional treatment of all customers when a problem is reported through necessary troubleshooting, elevations, collaboration and resolution.  Experience with a DoD or Army IT environment a plus.  Must have outstanding customer service and communications skills and able to interact professionally within all levels of an organization.  Must be a US citizen and hold a current Secret clearance.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

EOE/M/F/Vet/Disabled