Heart of House Support
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Breakfast at Barney's
Atlanta, GA, US
Summary
The Heart of House Support acts as a liaison between the kitchen and wait staff to ensure accurate and timely food delivery. Responsibilities include expediting orders, maintaining table settings, and providing excellent customer service.
Job Description
Job Overview
We are looking for a Heart of House Support to join our team and facilitate collaboration between our kitchen and wait staff. Ultimately, you will ensure our guests have a high-quality dining experience by expediting, garnishing and delivering their food in a timely and accurate manner.
Primary
- Deliver food orders from the kitchen to customers’ tables rapidly and accurately.
- Act as the contact point between Front of the House and Back of the House staff.
- Communicate food orders to cooks, paying attention to priorities and special requests (e.g. food allergies).
- Assist the wait staff with table setting by getting and placing appropriate tableware, eating utensils and napkins.
- Ensure food is served in accordance with safety standards (e.g. proper temperature).
- Check in with customers and take additional orders, condiments or refill water, as needed.
- Remove dirty dishes and utensils.
- Answer guests’ questions about ingredients and menu items.
- Inform restaurant staff about customers’ feedback or requests (e.g. when they ask for the check).
- Understanding of hygiene and food safety rules.
- Physical ability and stamina to carry heavy trays and stand for long hours.
- Availability to work various shifts, including weekends.
- Multi-tasking abilities.
- Good oral communication skills.
- Ability to remain calm and professional in a fast-paced work environment.
- English speaking
Tools & Technology
• Commercial use waffle makers, knives, heat lamps and food warmers.
• Ice dispensers.
• Personal computers and/or Point of Sale Terminal
