Hearing Instrument Specialist - Clinic

At Proliance Surgeons our patients come from all walks of life — and so do we. We hire and support people from diverse backgrounds, fostering growth and development to make Proliance a great place to work. Our unique experiences and perspectives help us deliver Exceptional Outcomes, Personally Delivered.

We are proud to offer a comprehensive and competitive benefit and pay package including health coverage, 401k with match and profit share, PTO and more! For further details regarding Benefits and Washington State Minimum Wage details please visit our careers page at www.proliancesurgeons.com/careers. Compensation during the offer process will be determined based on factors such as compensation structure, experience, qualifications, and internal equity.  Be Part of Who We Are!

Position Summary

Our physicians and staff work together to ensure that patients receive the highest quality of care. The Hearing Instrument Specialist is responsible for the identification and rehabilitation of hearing impairment including determining the appropriateness and benefit of amplification. Also, provides basic audiometric testing. The Hearing Instrument Specialist provides counsel to patients regarding test results and reviews options that best meet their hearing care needs.  Performs hearing aid testing, selection, and fitting to all populations. Reviews pricing and sale of hearing aids as a part of the patient education process.

Schedule

Monday - Wednesday, 8am - 5pm

Thursday - Friday, 8am - Noon

**The clinic is open to either a Full-time or Part-time schedule. The office is closed every other Friday.

Key Duties and Responsibilities

The key duties and responsibilities of the Hearing Instrument Specialist include:

Administers Tests

•    Conducts air and bone conduction threshold measurements.

•    Performs standard audiometric testing as required by state law.

•    Obtains Speech Reception Thresholds (SRT).

•    Establishes Most Comfortable Listening Level (MCL).

•    Determines Uncomfortable Listening Level (UCL/LDL).

•    Uses speech masking.

•    When applicable performs advanced diagnostic testing.

•    Coordinates and interprets test results.

•    Completes chart notes for each patient seen and sends written report to referring physician and primary care physician.

Manages Hearing Rehabilitation

• Counsels patients regarding test results.
• Reviews and recommends products for hearing care options.
• Thoroughly explain the actual and realistic expected results and capabilities of the hearing instrument in restoration of the patient’s hearing.
• Provides hearing aid dispensing, including selection, fitting, ear-mold acoustics, ongoing management with follow-up, and education.
• Demonstrates and sells Assisted Listening Devices (ALD’s), batteries, and other special products.
• Refers patients to appropriate medical professionals as needed.
• Provides appropriate validation and verification of hearing aids.
• Follows correct and timely fitting protocols
• Performs appropriate patient counseling

Miscellaneous Duties

• Performs front office/desk duties on an as needed basis.
• Performs hearing aid repairs.
• Performs hearing aid checks and cleaning.
• Aware of and supportive of marketing activities.
• Responsible for revenue and margin outcomes.
• Assists customers with exchanges or returns as needed.
• Involved in clinical quality outcomes, including efficiency and productivity.
• Provides excellent customer service and maintains good public relations.
• Performs all other miscellaneous duties as assigned.
• Follows good safety and infection control protocols.
• Exercises confidentiality relating to patient and business information.

Education/Experience

• High school diploma or GED prefer an AAS in Hearing Instrument Specialist or Hearing Instrument Specialist licensure as required by state law. 
• Must have successfully completed the state licensing requirements to be deemed a Hearing Instrument Fitter/Dispenser.

Knowledge, Skills and Abilities

• Excellent interpersonal skills that allow effective working relationships with a diverse customer, colleague, and vendor population.  This includes listening, sales, and problem-solving skills.
• Strong keyboard/computer/Audiology diagnostic and hearing aid software and equipment experience.
• Must be able to organize time and prioritize numerous duties within strict deadlines.
• Requires the ability to deal with numerous interruptions.
• Must deal with customers in a caring and respectful manner.
• Must be detailed oriented.

Work Environment/Physical Demands

The work environment/physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.