HealthCare Navigator

Company Description

Positive Care Personal Care Homes, Inc. is a Georgia-based nonprofit health and human services organization dedicated to promoting independence, stability, and quality of life through person-centered, community-based services. Established in 2001, Positive Care provides services to individuals with intellectual and developmental disabilities, Veterans, individuals and families experiencing homelessness or housing instability, and other vulnerable populations.

Through its core services and specialized programs, including the Robert R. Williams Center for Veterans Rehabilitation and Aide (RRWCVRA) and Forward Impact Wellness & Empowerment, the organization provides community living supports, nursing and personal support services, case management, housing stabilization, resource coordination, and other supportive services.

Positive Care is committed to delivering compassionate, high-quality, and person-centered services that help individuals and families achieve greater stability, independence, and well-being.

Job Description

The Health Care Navigator provides health care navigation, care coordination, participant education, and linkage to medical, behavioral health, substance use treatment, recovery, and wellness services across Positive Care Personal Care Homes, Inc. programs. The position works closely with participants, Case Managers, nurses, health care providers, behavioral health professionals, and community partners to identify health-related needs and address barriers that may affect housing stability, recovery, independence, and overall well-being.

Primary responsibilities include assisting participants with establishing primary and specialty care, coordinating behavioral health and substance use treatment referrals, scheduling and following up on appointments, assisting with transportation planning, supporting hospital and treatment discharge follow-up, and helping participants understand and navigate available health care resources. The Health Care Navigator also participates in interdisciplinary case conferences, communicates with providers as authorized, maintains accurate service documentation, and monitors referrals to help ensure continuity of care.

In veteran specific programs, the Health Care Navigator  assists Veteran households with enrollment in and navigation of VA health care services, VA primary and specialty care, mental health and substance use treatment, VA Community Care Network providers, and other community-based health resources. The Navigator works collaboratively with Case Managers to address health-related barriers that may affect housing stability and long-term tenancy retention.

Qualifications

Bachelor's degree in Social Work, Public Health, Nursing, Psychology, Human Services, Health Care Administration, Behavioral Health, or a related field preferred. Equivalent relevant professional experience may be considered when permitted by applicable program requirements.

A minimum of two years of experience in health care navigation, care coordination, case management, behavioral health, substance use services, community health, social services, or a related field is preferred. Candidates should have demonstrated experience coordinating services across health care and social service systems and possess knowledge of medical, behavioral health, substance use treatment, recovery, and community-based resources.

Strong communication, participant engagement, documentation, organizational, and problem-solving skills are required. Candidates must be able to maintain confidentiality, appropriately handle protected information, coordinate multiple referrals and follow-up activities, and work effectively as part of an interdisciplinary team.

Experience working with Veterans, military-connected individuals, individuals experiencing homelessness or housing instability, individuals with disabilities, behavioral health populations, or other vulnerable populations is strongly preferred. Familiarity with VA health care, the VA Community Care Network, HMIS, ClientTrack,  electronic health records, or coordinated care platforms is highly desirable.

Additional Information

This position may support participants across multiple programs of Positive Care or one specific program based on organizational and program needs. The employee assigned will fulfill the Health Care Navigator responsibilities associated with any specific program while also having the ability to support other organizational programs as needed or assigned.

Services may be provided in office, community, residential, field-based, and virtual settings. Local travel may be required to meet with participants, coordinate services, attend community meetings, conduct outreach, or accompany participants when appropriate. A valid driver's license, reliable transportation, and the ability to travel throughout assigned service areas may be required.

The Health Care Navigator is a non-clinical care coordination position unless the individual separately holds a professional clinical license and is specifically authorized to provide clinical services. The Navigator must recognize matters requiring clinical assessment or intervention and appropriately refer those concerns to licensed health care professionals.

Positive Care Personal Care Homes, Inc. encourages applications from Veterans and military-connected individuals. Qualified candidates with military service or demonstrated experience serving Veteran populations are strongly encouraged to apply.

Positive Care Personal Care Homes, Inc. is an Equal Opportunity Employer committed to providing high-quality, person-centered, trauma-informed, recovery-oriented, and culturally responsive services to the individuals and communities we serve.

All your information will be kept confidential according to EEO guidelines.