Healthcare Coordinator
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Porter Cares, Inc.
Pompano Beach, FL, US
Summary
The Healthcare Coordinator manages the day-of appointment check-in process by confirming member availability and communicating with providers. They also handle insurance verification, appointment updates, and resolve issues such as no-shows or cancellations.
Job Description
Porter is hiring for its growing team, join as a Check-in Specialist (healthcare coordinator)!
Who We Are
Porter is a Healthcare IT and Service Platform Startup combining the power of analytics with the power of are. Our dedicated team is committed to bringing transparency to healthcare driven by robust AI analytics, helping our members navigate the healthcare delivery system, securing the right support for each member’s specific needs, and directing Porter’s team of expert clinicians. By coordinating the complexities of each unique care journey, Porter helps close the gaps with the largest impact on quality measures, total cost of care, risk adjustment, and member experience.
What You'll Do
We’re seeking dedicated, detail-oriented Check-in Specialist to join our care team. In this role, you will be responsible for managing and executing the day-of appointment check-in process for our providers and Practice Coordinators.
Key Responsibilities:
- Make approximately 20-40 check-in calls daily to members to confirm readiness and availability for scheduled appointments.
- Directly communicate with providers using Athena chat during the day-of appointment workflow—this includes sharing no-shows, cancellations, and real-time updates.
- Coordinate with Practice Coordinators to ensure visibility of appointment status and provider requests (e.g., encounter deletions or schedule adjustments).
- Monitor and respond to day-of appointment issues such as no-shows, cancellations, and member concerns.
- Responsible for insurance verification updates or add-on member appointments.
- Work collaboratively across tools like Athena and Salesforce (experience in either is a plus).
What You'll Need
Qualifications:
- Customer Service experience in healthcare industry
- Comfortable using chat-based tools for internal team communication
- Strong attention to detail and ability to manage a dynamic workflow
- Experience with Athena or Salesforce is a plus, but not required
- Comfortable working in a remote, fast-paced environment with clear communication protocols
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\n$16 - $18 an hour\n
What We Offer
- Competitive Wage
- Insurance Benefits: Medical, dental, and vision benefits within 30 days of hire
- Paid Time Off and Holidays
- A fun team and special culture
We combine the power of analytics with the power of care. Porter is a leading healthcare IT and services platform for care and coverage coordination that optimizes outcomes and member experience. We deliver understanding, compassion, information, and peace of mind for your members. Driven by robust AI analytics, Porter’s Care Guide team helps the member navigate the healthcare delivery system, secures the right support for each member’s specific needs, and directs Porter’s team of expert clinicians to perform comprehensive in-home assessments, complete with lab and diagnostic testing. By coordinating the complexities of each unique care journey, Porter helps close the gaps with the largest impact on quality measures, total cost of care, risk adjustment, and member experience.
Founded
2021
Company size
51-200 employees
Industry
Hospitals and Health Care
Org type
Privately Held
Headquarters
Baltimore, Maryland
We combine the power of analytics with the power of care. Porter is a leading healthcare IT and services platform for care and coverage coordination that optimizes outcomes and member experience. We deliver understanding, compassion, information, and peace of mind for your members. Driven by robust AI analytics, Porter’s Care Guide team helps the member navigate the healthcare delivery system, secures the right support for each member’s specific needs, and directs Porter’s team of expert clinicians to perform comprehensive in-home assessments, complete with lab and diagnostic testing. By coordinating the complexities of each unique care journey, Porter helps close the gaps with the largest impact on quality measures, total cost of care, risk adjustment, and member experience.
Founded
2021
Company size
51-200 employees
Industry
Hospitals and Health Care
Org type
Privately Held
Headquarters
Baltimore, Maryland
