Health Unit Coordinator - Mental Health Float

Regions Hospital is hiring a friendly, organized, and adaptable individual to join the NE6 Inpatient Mental Health department as a Health Unit Coordinator (HUC)! Focused on our Circle of Support core values, our multidisciplinary team provides patient and family centered care geared towards the uniqueness of each patient. We offer a welcoming and respectful environment that is stigma free to patients and their families. Patients on this unit are 18 years and older and are experiencing acute mental health illness of high acuity. In addition, patients may have medical/surgical conditions that are being treated and require intervention. Taking on the role as a Health Unit Coordinator means you will use your communication and critical-thinking skills to support the nursing staff and create a welcoming environment for patients and visitors. 

As a Health Unit Coordinator, you serve as the first person of contact on the unit and will be responsible for providing exceptional customer service to patients and visitors through welcoming behaviors, effective communication, and information sharing. In addition to customer service, this position simultaneously performs clerical/receptionist functions on a patient unit which includes but are not limited to, organizing, and maintaining unit supplies necessary for daily activities, preparing and maintaining patient records, preforming data entry into the electronic system, acting as a resource to medical staff regarding hospital protocols and communicating between staff, patients, families, care providers, and between the unit and other hospital departments. This position works under the supervision of the nurse manager/ charge nurse. 

Work Schedule/FTE:

0.5 FTE Day/Evening position and float among six mental health units. Shifts may be scheduled in 12-hour, 10-hour, 8-hour, or 4-hour increments and may include weekends and holidays.

Minimum Requirements: 

• Minimum of 1 year clerical or healthcare experience or recent (within 1 year) graduate of a clerical/healthcare training program
• Skill and ability to demonstrate exceptional customer service.
• Ability to respond patiently and effectively to questions asked by patients, family, providers and staff.
• Ability to communicate effectively and work cooperatively with patients, visitors and coworkers
• Proficient computer skills.
• Ability to use office equipment
• Ability to set priorities and manage time effectively
• Consistently demonstrates attention to detail in completing tasks, ensuring accuracy and preventing errors to maintain high-quality outcomes.

Minimum Requirements: 

• High school diploma or equivalent preferred. 
• Completion of a Health Unit Coordinator or related healthcare education program
• Previous experience using an electronic medical record
• Knowledge of medical terminology
• Demonstrates understanding of patient rights and privacy

Benefits 

This position is eligible for medical insurance, dental insurance, 401K with a match, disability insurance, paid time-off, and tuition reimbursement. Benefits take effect on an employee’s first day of employment. Aside from traditional benefits, Regions Hospital offers a range of non-traditional benefits to all employees such as an employee health clinic, on-site fitness center, a 24/7 employee assistance program to assist employees with a range of topics, book clubs, and an employee resiliency center. 

At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed to Support Your Total Health
As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.