Health Navigator Temp PT

JOB SUMMARY

The Health Navigator assists individuals in reducing and eliminating barriers to healthcare and Social Determinants of Health. Barriers including access to care, insurance or lack thereof, poor health literacy, transportation, childcare, public assistance, housing, benefits enrollment, and more. Navigators build effective working relationships with their clients, helping to support, educate and assist clients to navigate the complex healthcare system. The Navigator works to identify their client's physical, emotional, and cultural needs and helps them access appropriate resources to meet these needs. The Navigator works within the concept of Social Determinants of Health in order to address needs that impact health.

SUPERVISION RECEIVED

Receives direct supervision from the Public Health Director.

ESSENTIAL FUNCTIONS

The following statements are illustrative of the essential functions of the job and do not include other nonessential or peripheral duties that may be required. The administration retains the right to modify or change the duties or essential functions of the job at any time.

• Develop strong relationships with clients to asst them with their care.
• Work collaboratively with other staff members to ensure clients receive exceptional service and care.
• Maintain a strong network with local and regional partner agencies and represent the department at our monthly local Multi-Tier Care Coordinator meeting
• Educate clients about their healthcare, insurance options and benefits.
• Take Connect 4 Health Assistor training in order to be an Insurance Assistor for the department.
• Connect clients with community resources as needed.
• Work with clients that have high system utilization to access care appropriately.
• Maintain a record of client interactions.
• May support clients in scheduling clinical and Medicare visits to support client needs.
• Receive inbound client calls as well as partner agency referrals, and making outbound calls to clients and sending referrals to partner agencies
• May perform home visits and transportation as meets the clients' needs
• Demonstrate compassion for individual needs, attention to detail, and collaboration with fellow staff members.
• Be available to work in remote locations such as Arboles or at partner agency office locations if requested
• Work with Women's Cancer Screening and Detection team to provide care coordination and assess for insurance availability.
• Other tasks as assigned such as minimal administrative work with a partner organization called Pagosa Outreach Connection and front desk coverage when needed
• Marketing campaigns for Connect for Health Colorado
• Annual presentation to the Board of Health regarding program updates and outcomes
• Quarterly reports that reflect program updates and quarterly outcomes

MINIMUM QUALIFICATIONS

Any combination of experience and training which provides the applicant with the level of required knowledge and abilities will be considered.

• High school diploma or equivalent required.
• Minimum 3 years of experience assisting clients and families or other related healthcare/community experience required.
• Knowledge of state social service agencies and community resources is preferred.
• An Associate degree, in a related field, may substitute for the experience requirements on a year-for-year basis.
• Must possess a valid driver's license.
• Bilingual (Spanish) is desirable.
• Registry on the Health Navigator Registry desirable; completion of the Community Health Worker credential within the first year of employment

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of business English, spelling and math.
• Knowledge of standard office practices and procedures.
• Knowledge of socio-economic conditions of the community and social agencies.
• Knowledge of public health and/or medical settings preferred.
• Ability to operate standard office equipment, including a computer.
• Ability to prepare and maintain accurate and neat records.
• Ability to provide participant services to assigned caseload and complete paperwork within time limits.
• Ability to establish and maintain effective working relationships.
• Ability to work with minimal supervision; ability to work as a team member.

TOOLS AND EQUIPMENT USED

• Multi-line central telephone and voice mail system
• Personal computer including Microsoft Office, Microsoft Teams and Zoom software
• State website portal for different data tracking for the program
• Printer
• Copier

PHYSICAL DEMANDS

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee may frequently be required to sit or stand during the workday, speak and hear clearly, reach with hands and arms, and use hands to finger, handle, feel or operate objects, tools, or controls. The employee must occasionally lift, carry, push or pull burdens up to 35 pounds.
• Physical demands include those that may add stress to the hands, wrists, forearms, eyes and back associated with ongoing computer work.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.

COGNITIVE DEMANDS

• Requires the ability to develop and maintain a schedule and calendar
• Requires the ability to implement a system with the front desk for appointments and client interactions
• Requires the ability to create materials on platforms such as vista print, canva, and more
• Requires the ability to track and maintain goal tracking for the health insurance enrollment program
• Requires the ability to listen to, read, understand, and communicate the English language so that others are able to understand. This must be done both orally and in writing at the level appropriate for the position held.
• Requires the ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules.
• Requires the ability to remember directions and processes for all essential duties; requires remembering facts; requires remembering the gist of past conversations, situations, and events.
• Requires focus for long periods of time; concentration on details and thoroughness in completing work tasks; filtering out distractions; ignoring irrelevant information.
• Requires the ability to apply general rules to specific situations to produce results that make sense.
• Requires the ability to tell when something is wrong or is likely to go wrong. Requires the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Requires the ability to reflect on strategy, plan, adopt an approach, and change direction if not working.
• Requires the ability to choose the right mathematical methods or formulas to solve a problem.
• Requires understanding the implications of new information for both current and future problem-solving and decision-making. Requires selecting and using training/instruction appropriate for the situation.
• Requires employee to manage and track their own time and the time of others effectively so that tasks get done in an efficient matter and deadlines are met.
• Requires being dependable, honest, willing to take on responsibilities and challenges, exerting maximum effort toward completing essential duties, persistent in problem solving, adaptable to change (positive or negative), and being pleasant to others.
• Requires being aware of others' reactions and understanding why they react as they do.
• Requires assessing the performance of oneself, other individuals, and/or the organization to make improvements or take corrective action.

WORK ENVIRONMENT

The work environment characteristics described herein are representative of those an employee may encounter while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment may be loud at times.

There may be potential exposure to infections, blood and contagious diseases