Headwaters Ice Rink Lead Attendant - Seasonal (Riverfront)
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City of Fort Wayne
Fort Wayne, IN, US
Summary
The Lead Attendant oversees daily operations at the Headwaters Ice Rink, including facility security, staff management, and financial reporting. They are responsible for ensuring a safe and welcoming environment while coordinating programs, concessions, and ice maintenance.
Job Description
Seasonal Riverfront – a 25–40 hours/week | Evenings, weekends, and holidays required
Confident leader. Customer-first. Calm under pressure. If you thrive in fast-paced environments and enjoy leading teams while delivering memorable guest experiences, this role puts you in charge on the ice.
What You'll Do
Lead daily operations at the Headwaters Ice Rink, ensuring a safe, welcoming, and well-run experience for guests, staff, and the community. You'll oversee staff, programs, finances, and facility operations while serving as the on-site leader throughout the season.
Key Responsibilities
- Open, close, and secure the facility while overseeing daily rink operations
- Hire, train, schedule, supervise, and develop 15–20 seasonal staff and volunteers
- Manage admissions, cash handling, deposits, inventory, and financial reporting
- Enforce safety rules, resolve guest concerns, and ensure high-quality customer service
- Plan, staff, and support programs, events, concessions, and skate sessions
Supervisory Responsibilities
- Provides direct supervision to approximately 15–20 seasonal employees
What You Bring – Education & Experience
- High school diploma or GED
- One to three years of related leadership, recreation, or customer service experience
- Strong communication, leadership, and problem-solving skills
Preferred Certifications
- First Aid and CPR certification (American Heart Association required within two weeks of hire)
- Valid Indiana Driver's License (required if operating a City vehicle)
Technical Skills & Knowledge
- Experience with scheduling, training, and staff supervision
- Cash handling, reporting, and inventory management skills
- Ability to sharpen rental skates and assist with ice maintenance operations
- Comfort coordinating programs, concessions, and public-facing operations
- Ability to assist with marketing materials and ensure accurate public information
- Drives Zamboni or ability to learn how to drive a Zamboni
- Resurfaces ice as required
Why Work for the City of Fort Wayne
This is a high-impact seasonal leadership role on Fort Wayne's Riverfront-perfect for someone who enjoys managing people, programs, and public spaces. You'll gain hands-on leadership experience while helping deliver one of the City's most popular seasonal attractions.
Equal Opportunity Employer
Employment is contingent upon the successful completion of applicable drug screening, physical examination, and background checks.
