Head of Revenue Operations

Head of Revenue Operations
USA - Remote

Role Overview
The Global Head of Revenue Operations is responsible for building and scaling the operating system that drives predictable revenue growth. This leader sits at the center of Ping’s Go-To-Market engine and plays a critical role in connecting the operational functions that support the CRO organization. The role works across Sales Operations, Marketing Operations, Partner and Alliance Operations, Systems, Analytics, Revenue Strategy, and Sales Enablement to ensure alignment, efficiency, and performance across the entire GTM lifecycle, including both direct and partner-led revenue motions. Reporting to the Chief Revenue Officer, the Global Head of Revenue Operations serves as a strategic partner to the CRO and GTM leadership team, translating company objectives into data-driven execution, scalable processes, and clear performance visibility across the global revenue organization. This role is both strategic and operational, defining long-term GTM strategy while ensuring operational rigor and execution excellence in the near term.

Key Responsibilities
Revenue Strategy & Planning
- Partner with the CRO and GTM leadership team to drive revenue planning and performance management
- Lead multi-year, annual, and quarterly revenue planning processes
- Drive performance insights that improve revenue predictability
- Lead territory design, quota setting, and capacity planning models
- Establish consistent forecasting methodology and pipeline health standards
- Partner with Finance, Marketing, and Partner leadership to align pipeline generation and revenue targets

GTM Alignment & Process Excellence
- Ensure operational alignment across the full Go-To-Market lifecycle
- Align Sales, Marketing, Customer Experience, and Partner organizations around shared revenue KPIs
- Standardize and optimize the lead-to-revenue lifecycle across direct and partner channels
- Identify friction points across the GTM process and remove operational bottlenecks
- Drive scalable processes that support global growth and operational consistency

Systems & Infrastructure
- Ensure the GTM systems ecosystem supports scalable revenue execution
- Help shape and evolve the GTM technology stack, including CRM, CPQ, AI first platforms, marketing automation, forecasting, and analytics tools
- Ensure strong data integrity, reporting accuracy, and automation across systems
- Define the systems roadmap and integration strategy to support future growth
- Partner with IT and data teams to improve system performance and scalability

Analytics & Performance Management
- Deliver the insights and performance visibility required for effective revenue leadership
- Develop executive dashboards and board-level reporting for the CRO and leadership team
- Drive data-driven decision-making across the revenue organization
- Establish leading indicators for pipeline health, conversion, and retention
- Identify performance trends and proactively recommend corrective actions

Organizational Leadership
- Play a central role in strengthening the operational capabilities that support the GTM organization
- Partner with leaders across Sales Operations, Marketing Operations, Partner Operations, Systems, Analytics, and Enablement to drive operational excellence
- Help establish operating standards, governance models, and best practices across the revenue organization
- Foster a culture of accountability, rigor, and continuous improvement across GTM operations

Qualifications
- 10+ years of experience in Revenue Operations, Sales Operations, GTM Strategy, or related operational leadership roles
- Experience partnering closely with senior GTM leadership, ideally including direct support of a CRO or revenue leader
- Strong expertise in forecasting, territory planning, quota modeling, pipeline management, and revenue analytics
- Deep familiarity with Salesforce and modern GTM technology stacks
- Experience working across Sales, Marketing, and Partner or channel-driven GTM models
- Proven ability to influence executive stakeholders and support board-level reporting
- Strong analytical mindset with the ability to translate data into actionable insights

Base Hiring Range: $213,956 - $350,000 + Bonus