Head of Design

Head of Design – Remote 

Intertek, a leading provider of quality and safety solutions to many of the world’s top-recognized brands and companies, is actively seeking a Head of Design to join our People Assurance team. 

About Intertek People Assurance 

Intertek People Assurance empowers organizations to build safer, more compliant, and higher-performing workforces through training, certification, consulting, and assurance services. We partner with enterprises across regulated and high-risk industries to ensure competence, compliance, and continuous performance improvement delivering confidence and peace of mind to our customers. 

As part of a global portfolio that emphasizes innovative learning and people-centric technology, we infuse digital and human-led enablement into everything we do. 

Learn more @ www.intertek.com/people-assurance 

What are we looking for? 

The Head of Design is a visionary, execution-oriented leader who owns the entire design function at People Assurance. This is not a maintenance role, it’s a transformation mandate. You will define and drive the design strategy across product, influence brand, and support all external-facing touchpoints, supporting a new standard for how People Assurance looks, feels, and connects with the people who use and encounter our products. 

The ideal leader is hungry, change-oriented, and energized by building from the ground up. You’ve also done this before. You’ve taken a legacy product or brand and transformed it into something dramatically better, and you’re ready to do it again with the full backing of executive leadership. 

Key Responsibilities: 

Design Leadership & Vision 

• Shape and implement a cohesive design philosophy that elevates workflow efficiency, product functionality, and overall usability across the software portfolio. 
• Ensure core design principles and usability best practices are applied consistently across all product experiences. 
• Lead direct research with customers and prospects to understand needs, evaluate industry trends, and translate insights into clear recommendations. Partner with Product Management to prioritize and drive these improvements into the product 
• Serve as a trusted design advisor to executive leadership and cross-functional stakeholders across Product, Engineering, and Marketing. 
• Support visual examples and executive presentations that articulate design transformation and ‘how’ we get there. 
• Define clear design standards and implement scalable design systems across all PA products and services. 
• Present design strategy, direction, and progress to leadership and key stakeholders on a regular cadence. 
• Establish a scalable design system and governance model that enables Product, Marketing, and other functions to leverage shared visual standards while maintaining clear ownership of their respective domains.

Product Design (UI/UX) 

• Own end-to-end product design experience, from discovery and wireframes to polished, production-ready UI. 
• Lead the transition from our legacy interface to a modern, intuitive, and scalable design system – elevating quality and accelerating delivery. This is the largest undertaking and priority of the role 
• Lead direct research with customers and prospects to understand needs, evaluate industry trends, and translate insights into clear recommendations. Partner with Product Management to prioritize and drive these improvements into the product 
• Define and maintain the design system and component library in close partnership with Engineering. 

• Ensure accessibility standards (WCAG) and inclusive design principles are embedded in all product work.

Brand & External Presence 

• Partner with Marketing to evolve and maintain shared visual standards that create consistency between product experiences and external brand experiences. 
• Provide design guidance and consultation to ensure consistency across product and external experiences. 
• Support brand evolution in partnership with Marketing. Elevate our product brand to a position that signals trust, modernity, and market leadership. 
• Partner with Marketing to establish and evolve shared visual standards while maintaining clear ownership boundaries between product design and marketing execution 

Change Management & Modernization 

• Lead the cultural and operational shift to design-led thinking across the organization. 
• Define and drive the roadmap for evolving our visual and UX standards from legacy to modern, with clear milestones and measurable outcomes. 
• Champion design as a competitive advantage, building internal advocacy and organizational fluency around design value. 

Qualifications & Experience: 

Required 

• 6-8+ years of design experience in a SaaS environment, with a minimum of 2 years in a senior or lead design role. 
• Must have people management experience – team will flex from 6-10 designers 
• Demonstrated track record of modernizing a product UI — you have led a successful transition from legacy to modern design and can speak to the process and outcomes. 
• Full-spectrum design capability: you move fluidly between product/UX work and brand/visual identity without a drop in quality. 
• Experience building or scaling a design team, including hiring, mentoring, and developing talent. 
• Exceptional visual design skills and an uncompromising eye for detail. Your portfolio showcases this skillset. 
• Strong executive presence with the ability to communicate and sell a design vision to senior leadership. 
• Comfortable operating in ambiguity; you drive clarity and don’t wait to be directed. 

Preferred 

• Experience in HR tech, workforce management, compliance, or adjacent SaaS verticals. 
• Proficiency in Figma and experience building design systems at scale. 
• Background in high-growth or scale-up environments where pace and adaptability are essential. 
• Familiarity with front-end development workflows and collaborating closely with engineering teams. 

Why Intertek People Assurance 

• A requirement to transform, not maintain, with the authority and scope to make a real, lasting impact. 
• Executive partnership and visibility; design is viewed as a strategic function, not a support role. 
• Collaborative, mission-driven culture focused on building safer, more capable workforces at scale. 
• The opportunity to define a design legacy at a company in the middle of meaningful transformation. 

Benefits Information 

In addition to competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more. 

Intertek: Total Quality. Assured. 

Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. With passion, pace, and precision we work to exceed our customers’ expectations, while engaging with our employees to be 10X in their performance and professional growth. 

Intertek is a drug-free workplace. As a condition of employment, certain positions may be required to pass a pre-employment drug test based on the type of work that will be performed. 

We Value Diversity 

Intertek’s network of phenomenal people are our greatest assets, and the diversity they bring fuels our success. Intertek is an Equal Employment Opportunity Employer that values inclusion and diversity. We take affirmative action to ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. 

For individuals with disabilities who would like to request accommodation, or who need assistance applying, please email [email protected] or call 1-877-694-8543 (option #5) to speak with a member of the HR Department. 

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Intertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification (ATIC) solutions for our customers' operations and supply chains. Working at Intertek means joining a global network of state-of-the-art facilities and passionate people who deliver superior customer service with a purpose of bringing quality, safety, and sustainability to life. 

Intertek’s People Assurance team provides range of workforce-focused solutions that empower our clients’ employees to identify and close operational gaps and mitigate risk by assuring smart actions across organizations. Our services give clients the tools they need to build, maintain, and protect their brands, supporting them in the continuous evolution of their workforce to maximize employee potential.