Halo ITSM Integration Architect / Senior Integration Developer - W2

Key Responsibilities

• Design, develop, and support integrations between HaloITSM and third-party systems.
• Develop API-based, database-driven, file-based, and event-driven integrations.
• Participate in customer discovery sessions to gather business and technical requirements.
• Translate business requirements into technical integration solutions.
• Troubleshoot and resolve complex integration and data synchronization issues.
• Create technical documentation, integration specifications, and deployment procedures.
• Lead integration projects from design through implementation and support.
• Mentor and guide junior integration developers and consultants.
• Review technical designs and code developed by team members.
• Assist with estimating effort and defining project delivery approaches.
• Work directly with customers, vendors, and internal stakeholders to ensure successful project outcomes.

Required Qualifications

• 5+ years of software development and systems integration experience.
• Strong programming experience in one or more of the following:
   
  • C#
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  • Python
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  • JavaScript / Node.js
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  • Java
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• Strong experience working with REST APIs, JSON, XML, and web services.
• Experience integrating cloud and on-premises applications.
• Strong SQL and database experience.
• Experience troubleshooting complex technical issues across multiple systems.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work directly with customers and lead technical discussions.
• Experience mentoring or leading junior technical resources.

Preferred Qualifications

• Experience with HaloITSM or HaloPSA.
• Experience with Microsoft Azure, Azure Functions, Logic Apps, or Power Automate.
• Experience with Microsoft Entra ID (Azure AD), OAuth, SAML, and SCIM.
• Experience with ETL, data migration, and data transformation projects.
• Experience with monitoring and support of production integrations.
• Knowledge of IT Service Management (ITSM), Enterprise Service Management (ESM), or ITIL frameworks.

Desired Characteristics

• Strong customer-service mindset.
• Able to communicate effectively with both technical and non-technical audiences.
• Self-motivated and capable of working independently.
• Strong attention to detail.
• Passion for mentoring and developing junior team members.
• Comfortable working in a consulting and project-based environment.
• Able to balance technical excellence with practical business outcomes.

This is a remote position.