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$17.64–28.67/hr 5d ago

H9292 - Office Asst Wage

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Virginia Department of Transportation

Manassas, VA, US

Part-time On-site

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Summary

Provide general administrative and clerical support, including managing correspondence, scheduling appointments, and maintaining files. Serve as the primary point of contact for the business unit while ensuring high-quality customer service for internal and external stakeholders.

Job Description

Perform special duties as assigned. Provide general administrative support to include routine clerical and administrative functions such as serving as receptionist, drafting correspondence, scheduling appointments, organizing, and maintaining paper and electronic files, or providing information to callers.

How you will contribute:

  • Administrative Support : Provide administrative support to a manager, work group, section, district, or division. Assist with projects as assigned. Handle and prepare routine correspondence, reports and mail using various computer programs and distribute in accordance with Department practices. Respond to internal and external customers' requests for information.   May be required to perform additional administrative responsibilities as needed.
  • Correspondence and Reports : Prepare routine correspondence and reports within required timeframes using various computer programs. Draft correspondence for manager's signature.
  • Customer Service : Demonstrate a high level of customer service to internal and external customers. Identify customer concerns and provide information to appropriate supervisor.
  • First Point of Contact for Business Unit : Respond to inquiries and concerns by outside contacts, employees, and other VDOT staff by phone, email, or paper correspondence. Greet and direct visitors in accordance with business needs. Direct calls to appropriate staff. Maintain contact information for work unit, including mobile numbers and email addresses, as needed.
  • Perform duties as assigned.:
  • Programmatic Duties : Handle programmatic responsibilities specific to the unit. Maintain project and correspondence files. Develop and implement efficiencies in work methods. Locate information and distribute material within specified guidelines.
  • Scheduling: Schedule meetings, teleconferences, and coordinate calendars to ensure adequate facilities are obtained to meet business needs.

    • What will make you successful:

  • Ability to communicate orally and in writing with internal and external customers.
  • Ability to create and maintain electronic and manual files.
  • Ability to gather data and prepare reports.
  • Ability to make independent decisions.
  • Knowledge of general office methods, practices, and procedures.
  • Skill in providing and promoting good customer service to internal and external customers.
  • Skill in the use of computers and software applications.

    • Minimum Qualifications:

  • Ability to communicate orally and in writing with internal and external customers.
  • Ability to follow oral and written instructions.
  • Ability to gather data and prepare reports.
  • Ability to work with limited supervision.
  • Experience preparing correspondence, reports, forms and other written documents.
  • Skill in applying general office methods, practices, and procedures.
  • Skill in creating and maintaining electronic and manual files.
  • Skill in providing and promoting good customer service to internal and external customers.
  • Skill in the use of computers and software applications.
  • Skill in the use of proper grammar, punctuation, and writing.

    • Additional Considerations:

  • A combination of training, experience, or education in Business, Office Administration, or related field desired.

    • Click below to learn more about the Competency Model associated with this Position:

    Competency Model

    Physical Requirements

    Physical Requirements

    VDOT employees must abide by VDOTs Code of Ethics and the Commonwealths Standards of Conduct.

    VDOT Code of Ethics

    Standards of Conduct

    Qualifications

    Physical Requirements

    Physical Requirements

    VDOT utilizes a market based pay program, which has been approved by DHRM. Therefore, advertised rates of pay may or may not align with the Commonwealth pay bands.

    In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.

    Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer. 


    Please be aware all VDOT positions require pre-employment screenings. These screenings may include the following:

    • Fingerprint based Criminal History Background Check
    • DMV Record Check
    • Work History Verification
    • References
    • Pre-employment physical
    • Drug screen

    About the company

    Virginia Department of Transportation

    The Virginia Department of Transportation (VDOT) is responsible for building, maintaining and operating the state's roads, bridges and tunnels. And, through the Commonwealth Transportation Board, it provides funding for airports, seaports, rail and public transportation.

    Founded

    1906

    Company size

    5,001-10,000 employees

    Industry

    Government Administration

    Org type

    Government Agency

    Headquarters

    Richmond, Virginia