GWCC COMMUNICATIONS 911 OPERATOR

Job Details: Job Location: Atlanta - Atlanta, GA, Salary Range: $15.78 - $19.25, GWCCA PUBLIC SAFETY OVERVIEW

The Georgia World Congress Center Authority (GWCCA) Public Safety function is responsible for delivering safe and efficient support to world-class events and guest experiences. Through strong communication with neighboring agencies, operational oversight, vendor partnerships, and team leadership, Public Safety ensures the Authority’s facilities operate at the highest standards of quality, safety practices, emergency management, and incident response.

GWCCA 911 COMMUNICATIONS OFFICER POSITION SUMMARY

The Authority is currently hiring a 911 Communications Officer to join The Georgia World Congress Center. The 911 Communications Officer will perform daily work assignments delegated by the 911 Communications Supervisor or 911 Communications Manager including but not limited to dispatching police and security radio communications, completing security logs, recording key assignments, answering phones, typing, filing, copying, and responding to emergencies or similar tasks required by the 911 Communications Officer.

Successful candidates embody the Authority's core values of authenticity, accountability, and collaboration while carrying out the essential duties and responsibilities of the position. Candidates under final consideration must complete a criminal history evaluation and drug screening as a condition of employment.

GWCCA 911 COMMUNICATIONS OFFICER WORK ENVIRONMENT

Fast-paced, professional work environment in a dynamic convention, sports, entertainment, and hospitality venue.
Supports event-based business which may require irregular work hours, flexible scheduling, and availability to support evenings, weekends, holidays, and special events based on operational needs.
Work performed in varying event facilities and conditions across the Authority's campus (indoors and outdoors).
May be expected to perform or respond effectively to changing priorities, time-sensitive operational issues, and emergency situations while maintaining composure under pressure.
Requires frequent interaction with large crowds in public venue and event settings while maintaining professionalism, composure, and exceptional customer service.

GWCCA 911 COMMUNICATIONS OFFICER PHYSICAL DEMANDS

The physical demands described below are representative of those required to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Requires the ability to remain seated and maintain concentration for extended periods while monitoring emergency communications, operating computer systems, and accurately documenting information.
Requires frequent use of hands and fingers to operate computers, keyboards, telephones, radio consoles, headsets, emergency communications systems, and other related equipment with speed and accuracy.
Requires sufficient visual acuity to read computer screens, maps, addresses, caller information, dispatch information, alerts, and other digital and written materials accurately and efficiently.
Requires sufficient hearing and auditory discrimination to receive, interpret, and respond accurately to telephone calls, radio transmissions, alarms, and multiple simultaneous communications, including communications that may be unclear, distressed, or received in high-noise environments.
Requires the ability to speak clearly and communicate effectively for extended periods, including the ability to obtain and relay critical information during emergency and high-stress situations.
Requires the ability to maintain sustained attention and concentration while simultaneously monitoring multiple sources of information, entering data, communicating with callers and emergency personnel, and responding to changing circumstances.
May require occasional standing, walking, reaching, bending, or other movement associated with performing duties within the communications center and accessing equipment, supplies, or work areas.
Requires the ability to work extended shifts, including nights, weekends, holidays, and overtime, as operational needs require, while maintaining the physical and mental alertness necessary to perform essential emergency communications functions.
May be exposed to emotionally distressing, graphic, or otherwise disturbing information through emergency calls and communications and must be able to continue performing essential job functions in accordance with established procedures and professional standards.

GWCCA 911 COMMUNICATIONS OFFICER ESSENTIAL DUTIES and RESPONSIBILITIES

Dispatch police and security calls promptly and effectively.
Conduct surveillance of the interior and exterior facility through the closed-circuit TV system, and patrol duties as required.
Direct and redirect incoming calls.
Operate Dispatch Window-Security logs, key logs, radio distribution.
Operate two-way radios, voice pagers, and radio base station equipment.
Perform as a point of information to the general public.
Maintain public image with customers and general public within the Georgia World Congress Center.
Operate computer aided dispatch system and NCIC/GCIC computer terminal.
Such other duties, functions, special projects as assigned by the Communications Supervisor.
Actively participate in The Authority training programs as required.
Accurately document and complete administrative paperwork.
Comply with The Authority policies and procedures associated with such programs as risk management, safety, and emergency management. 
Maintain an ethical and professional image when interacting with internal and external customers in to ensure customer satisfaction.
Perform other duties as assigned. 

Additional Responsibilities and Expectations
All employees of the Georgia World Congress Center Authority are expected to demonstrate behaviors aligned with the Authority’s core values of Be Authentic, Be Accountable, and Be One while delivering exceptional service to internal and external customers. Employees are responsible for maintaining a professional image that reflects GWCCA’s commitment to excellence, safety, teamwork, and creating unforgettable experiences.

Employees must comply with all GWCCA policies, procedures, safety standards, and training requirements, including timely completion of 100% of assigned mandatory safety, compliance, and role-specific training programs. Employees are expected to actively contribute to a safe, inclusive, and service-focused work environment.

This position description is not intended to be an exhaustive list of all duties, responsibilities, skills, or requirements. Responsibilities may be adjusted, expanded, or assigned as needed to support operational priorities and the mission of the Georgia World Congress Center Authority.

GWCCA 911 COMMUNICATIONS OFFICER KNOWLEDGE, SKILLS, and ABILITIES

Ability to prioritize tasks & to manage workload using own initiative
Ability to multi-task & work under pressure with limited resources
High degree of integrity and compliance
Thoroughness in task approach, follow-up & completion;
Excellent computer skills
Self-awareness
Assess, weigh and manage risk in the face of uncertainty
Ability to communicate effectively and to handle multiple tasks simultaneously

GWCCA 911 COMMUNICATIONS OFFICER EDUCATION and/or EXPERIENCE

Minimum high school education or General education (GED)
One (1) year experience in a security or related function preferred
Must obtain required NCIC/GCIC training certification within sixty (60) days of employment
Must possess a valid Georgia Driver’s License

GWCCA 911 COMMUNICATIONS OFFICER BENEFITS

Georgia World Congress Center Authority offers a competitive salary and comprehensive benefits package which includes extensive medical, dental, vision, life insurance coverage, paid vacation, paid state holidays, Flexible Spending Account options, a 401(k) plan with 5% match, free on-site dining during hours of operation, free on-site parking, plus discounted prices on auto insurance, home insurance, technology, travel, event tickets, attractions and much more!

ABOUT GEORGIA WORLD CONGRESS CENTER AUTHORITY

Joining GWCCA means helping create moments that matter. We’re a world-class campus seeking passionate people ready to innovate, connect, and make an impact on our community and beyond. Whether front and center or behind the scenes, your work powers the experiences that define events and hospitality in Georgia.

Visit www.gwcca.org to learn more about our culture and campus.

Georgia World Congress Center Authority is an Equal Opportunity Employer and as such does not discriminate in hiring, promotions, or on terms or conditions of employment because of race, creed, color, sex, age, national origin, ancestry, marital status, eligibility for military service, disability, or for any other illegal purpose.

 
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