Guest Services Supervisor Winter 26-27
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BRUNDAGE MOUNTAIN RESORT
Mccall, ID, US
Summary
The Guest Services Supervisor oversees front-of-house operations, including ticketing, reservations, and guest inquiries, while mentoring staff to ensure high-quality service. They are responsible for resolving guest conflicts, managing POS systems, and collaborating with various departments to maintain resort standards.
Job Description
Job Details: Job Location: Legal Address - McCall, ID, Position Type: Winter Seasonal, Salary Range: Undisclosed, Job Category: Mountain Sports & Activities, Position Title: Guest Services Supervisor
Reports To: Guest Services Manager
Employment Status: 2026/2027 Winter Seasonal; Full-time
Job Summary:
The Guest Services (GS) team is the front line for total guest satisfaction covering pre-arrival contact, sales of all mountain products, and addressing concerns brought to the department’s attention. The Guest Services Supervisor primary role is to support the variety of guest services roles including tickets, reservations, guest services, and sales.
This is a full-time seasonal position during the winter operating season. Off-season work may be available but will be limited to specific pre- and post- season needs.
Essential Duties and Responsibilities:
Head of front-of-house tasks such as answering voicemails, emails, and in person inquiries
Effectively interact with internal and external customers, some of whom will require a high level of patience, tact, and diplomacy. Ability to diffuse frustration, collect accurate information, and successfully resolve conflicts. Ability to be a role model and mentor for this skill set
Delegate daily and weekly tasks to guest services, ticketing, and reservation staff
Act as point of contact for guest issues when Guest Services Manager is not available
Train guest services, reservations, and ticket sales staff members on Brundage Mountain Resort products and brand. Ensure the team’s interactions with guests are accurately aligned with Brundage products and brand
Assist in overseeing reservations department activities (catskiing, snowmobiling, lockers, activity barn)
Aid group sales staff with tasks such as organizing group lift tickets, comp tickets, and assistance with billing issues
In charge of maintenance of all POS and card printers
Monitoring and fulfilling donation requests
Processing pass protection claims
Troubleshooting sales and ecommerce issues with IT staff, managerial staff, and software staff
Collaboration with accounting department to ensure daily closeouts and transactions of all GS, reservations, and ticketing staff are accurate
Uphold safety standards within the department. Be an advocate for guests and staff of all safety initiatives of the resort. Maintain the physical appearance of assigned mountain operations areas
Assist in yearly inventory of department supplies
Assist in scheduling of department staff
Collaboration with all supervisory and managerial staff resort-wide
Qualifications: Job Qualifications:
Minimum of 1 year of customer service experience
Minimum of 1 year of supervisory or leadership experience
Ability to effectively present detailed information both verbally and in written form to guests, executives, and employees
Ability to think and communicate clearly in stressful situations
Proficient in Microsoft Office applications including Word, Excel, and Outlook
Experience in Entabeni POS or other reservation management software is a plus
Must be available to work weekends and holidays
A visit to Brundage Mountain Resort is a getaway full of pleasant surprises. Generously wide groomed runs and a lack of crowds add to the relaxed feeling you’ll find exploring this 1,500 acre gem. Plentiful Rocky Mountain powder makes it a delight to sample the ski area’s many powder fields and untracked glades. Five well-placed chairlifts handily spread out the skiers and riders, so visitors are more likely to find solace on an open trail than they are to find themselves standing in a lift line.
A high-speed quad makes for a quick ride to the summit, where you’ll enjoy a 360 degree view that includes silhouettes of Idaho’s Seven Devils Wilderness, Oregon’s Eagle Cap Wilderness, and sweeping vistas of the Payette Lakes. The views highlight the fact that, in spite of the predictable heavy snowfall, Brundage enjoys a great many days of clear skies and bright sunshine.
An overnight stay in nearby McCall, just 8 miles from the Brundage base area, provides an experience of its own. This charming mountain town hugs the shores of Payette Lake and offers a wide array of dining and lodging choices.
Unique among mid-sized resorts is Brundage Mountain’s backcountry SnowCat program. Brundage Backcountry Adventures operates on an expansive 17,000 acres of Payette National Forest backcountry.
In the summer months, visitors speed down more than 20 miles of hand-built single track mountain biking trails or relax with a leisurely chairlift ride for sight-seeing at the summit.
Smoky’s slope side Bar & Grill is open on summer weekends and daily during ski season and offers tasty, affordable fare featuring local microbrews and locally-sourced menu items. The Brundage Mountain lodge is a charming venue for meetings, reunions and weddings, with Brundage Mountain Catering adding local flavor to any event.
Brundage Mountain remains family-owned by the descendants of one of the resort’s original founders, further entrenching its low-key, family-friendly vibe.
Founded
1961
Company size
11-50 employees
Industry
Recreational Facilities
Org type
Privately Held
Headquarters
McCall, Idaho
A visit to Brundage Mountain Resort is a getaway full of pleasant surprises. Generously wide groomed runs and a lack of crowds add to the relaxed feeling you’ll find exploring this 1,500 acre gem. Plentiful Rocky Mountain powder makes it a delight to sample the ski area’s many powder fields and untracked glades. Five well-placed chairlifts handily spread out the skiers and riders, so visitors are more likely to find solace on an open trail than they are to find themselves standing in a lift line.
A high-speed quad makes for a quick ride to the summit, where you’ll enjoy a 360 degree view that includes silhouettes of Idaho’s Seven Devils Wilderness, Oregon’s Eagle Cap Wilderness, and sweeping vistas of the Payette Lakes. The views highlight the fact that, in spite of the predictable heavy snowfall, Brundage enjoys a great many days of clear skies and bright sunshine.
An overnight stay in nearby McCall, just 8 miles from the Brundage base area, provides an experience of its own. This charming mountain town hugs the shores of Payette Lake and offers a wide array of dining and lodging choices.
Unique among mid-sized resorts is Brundage Mountain’s backcountry SnowCat program. Brundage Backcountry Adventures operates on an expansive 17,000 acres of Payette National Forest backcountry.
In the summer months, visitors speed down more than 20 miles of hand-built single track mountain biking trails or relax with a leisurely chairlift ride for sight-seeing at the summit.
Smoky’s slope side Bar & Grill is open on summer weekends and daily during ski season and offers tasty, affordable fare featuring local microbrews and locally-sourced menu items. The Brundage Mountain lodge is a charming venue for meetings, reunions and weddings, with Brundage Mountain Catering adding local flavor to any event.
Brundage Mountain remains family-owned by the descendants of one of the resort’s original founders, further entrenching its low-key, family-friendly vibe.
Founded
1961
Company size
11-50 employees
Industry
Recreational Facilities
Org type
Privately Held
Headquarters
McCall, Idaho
