Guest Services Shuttle Driver

Overview

Join the Guest Services team at The Highlands at Harbor Springs and help create an exceptional guest experience! As a Guest Shuttle Driver, you’ll safely and efficiently transport guests throughout the resort and to scheduled off-property destinations while providing friendly, personalized service. You’ll interact with guests, answer questions about the resort and surrounding area, assist with luggage, and help ensure guests have a smooth and enjoyable stay. This position also supports other Guest Services responsibilities throughout the resort.

Full-time and part-time positions are available, with flexible scheduling and opportunities to enjoy the many perks of working at The Highlands at Harbor Springs.

Employee Perks:

• Free Golf and Ski Passes – Enjoy outdoor activities with free access for you and your family.
• Downhill Mountain Bike Park Pass – Complimentary access for biking enthusiasts.
• Dining Discounts – Receive 25% off at Boyne restaurants.
• Resort Discounts – Save 30% on spa treatments and other services at Boyne Resorts.
• Free Water Park Passes – Access to Avalanche Bay Water Park.
• Lodging Discounts – Special rates for friends and family.
• Tuition Reimbursement – Support for continuing education.
• Housing Availability – First-come, first-served team member housing.
• Health Insurance – Available for Full-Time Year-Round Team Members.
• AllyHealth – Access to health services for all employees.

Visit our website for all of our amazing perks, view testimonials, and more! Employment at The Highlands | The Highlands

Our Core Values: LEADS by Serving

At Boyne Resorts, we believe that great leadership is the key to transforming a good work experience into a great one. Our core values guide us every day as we work to create lasting memories for every guest.

• Long-Term Thinking
• Excellence in Execution
• Attitude is Everything
• Develop Create People
• Serve our team members first so they can, in turn, serve our guests and community

Responsibilities

The following statements are intended as general illustrations of the work in this classification and are not all-inclusive of the specific position.

• Transport guests around the resort as needed as well as off-property prescheduled pick-ups.
• Responsible for accurate and complete vehicle safety operation checklist
• Ensure safe operation of the vehicle, as well as the safe transport of passengers and equipment with a strong emphasis on guest service
• Maintain a clean vehicle at all times
• Meet service level objectives and department goals as set forth by the immediate supervisor
• Assist the front desk and other guest service areas as needed.
• Respond to all guest requests for on-property shuttle service promptly and courteously, assist guests with luggage while boarding and offloading the vehicle.
• Shuttle golf groups to our other resorts.
• Responsible for overseeing hotel lobbies in regards to their cleanliness, literature stations, water stations, and luggage carts.
• May regularly hold doors, inspect and clear hotel entrance and surrounding areas of litter and debris.
• Assist guests by completing room deliveries, carrying luggage, and moving guests around the resort via limo cart.
• Explain and promote hotel facilities, outlets, and services to guests, and provide information to guests regarding local attractions and activities.

Qualifications

• Must be at least 18 years old.

• High school diploma or GED preferred.

• Must have a valid driver’s license and clean driving record.

• Must have a Chauffeur’s License or be willing to obtain one after hire.

• No prior experience required; training provided.

• Able to lift and carry up to 25 pounds.

• Comfortable working both indoors and outdoors in varying weather conditions.

• Strong attention to detail and a guest-focused attitude.

• Reliable, punctual, and able to work effectively as part of a team.

• Comfortable with physical tasks and standing or moving throughout a shift.