Guest Services Representative - Part-Time Weekends
Boost your chances before you apply.
Parks Hospitality Group Inc
Franklin, TN, US
Summary
Greet guests and manage the check-in and check-out processes while handling reservations and special requests. Maintain the front desk area and resolve guest complaints professionally to ensure a high-quality experience.
Job Description
Join Our Team as a Guest Services Representative at the Tru by Hilton Franklin
At Parks Hospitality Group, we believe that every guest deserves a warm welcome and exceptional service. We’re looking for a friendly, dedicated, and reliable Guest Services Representative to help create an inviting and comfortable experience for all who walk through our doors. Your positive attitude and attention to detail will make every guest feel at home during their stay.
What You’ll Do:
- Greet guests warmly and assist them with check-in and check-out processes.
- Answer questions, provide local information, and assist with special requests to enhance the guest experience.
- Ensure guest requests are handled promptly and professionally, maintaining a high level of service.
- Manage reservations, cancellations, and modifications as needed.
- Communicate effectively with other departments to ensure guests’ needs are met.
- Handle guest complaints and issues with professionalism, working towards a resolution.
- Maintain an organized front desk area and assist with other administrative duties as needed.
What You’ll Bring:
- High school diploma or equivalent.
- Previous experience in a customer service or hospitality role preferred.
- Strong communication skills and a friendly, welcoming demeanor.
- Ability to stay calm under pressure and address guest needs with a positive attitude.
- Flexibility to work weekends, evenings, and holidays as required.
- Basic computer skills and experience with hotel management software a plus.
Why You’ll Love Working Here:
- Competitive pay and comprehensive benefits, including medical and dental from day one for full-time team members.
- Paid time off (PTO) for all team members, because we value your well-being.
- Team Member Recognition Program to celebrate your achievements.
- Discounts on hotel stays and dining.
- Opportunities for personal and professional growth within Parks Hospitality Group, a company recognized as a Best Place to Work.
About Us:
At Parks Hospitality Group, we strive for excellence in everything we do. Our team is dedicated to delivering outstanding service and creating memorable experiences for our guests. We offer a supportive and collaborative environment that promotes growth and rewards hard work.
Location:
Tru by Hilton Franklin
1001 Knoll Top Lane
Franklin, TN 37067
Parks Hospitality Group is an award-winning, boutique hotel development and management company. Since 2008, Parks has partnered with Hilton and Marriott to develop over 1500 rooms spanning North Carolina, South Carolina, Tennessee, and Georgia. Parks is driven by more than 500 extraordinary team members who share the relentless pursuit of hospitality excellence.
Company size
501-1,000 employees
Industry
Hospitality
Org type
Privately Held
Headquarters
Raleigh, North Carolina
Parks Hospitality Group is an award-winning, boutique hotel development and management company. Since 2008, Parks has partnered with Hilton and Marriott to develop over 1500 rooms spanning North Carolina, South Carolina, Tennessee, and Georgia. Parks is driven by more than 500 extraordinary team members who share the relentless pursuit of hospitality excellence.
Company size
501-1,000 employees
Industry
Hospitality
Org type
Privately Held
Headquarters
Raleigh, North Carolina
