Guest Services Representative - Part time- $15 per hour
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Virginia Crossings Hotel & Convention Center
Glen Allen, VA, US
Summary
The representative is responsible for registering guests, processing arrivals and departures, and addressing guest inquiries promptly. They also maintain the professional appearance of public areas and use selling techniques to maximize hotel revenue.
Job Description
Description
Essential Duties and Responsibilities
- Provides exceptional guest service and ensures all guest inquires and concerns are addressed promptly
- Registers and processes guests upon arrival and departure
- Demonstrates?telephone courtesy and professionalism??
- Attentively listens to guests and anticipates any additional needs or concerns
- Maintains clean and professional appearance of?public areas and hotel office??
- Uses appropriate?selling techniques to maximize?revenue and occupancy?
- Ensures all guest accounts are complete and accurate
- Demonstrates a working knowledge of all services and facilities of the hotel and local area
- Complies with the hotel's standard operating procedures and policies
- Assists in monitoring and?upholding procedures for safety of guests and hotel team members?
- Processes departmental reports
- Assists team members and other departments as needed to contribute to operational efficiency
- Delivers amenities and general assistance to guests as requested
- Performs additional responsibilities as assigned by leadership
Requirements
Qualifications
- Strong interpersonal and communication skills
- Strong organizational skills and attention to detail
- Ability to handle stressful situations with poise and professionalism
- Conduct work-related functions in a professional manner
AN ELEGANT COLONIAL ESCAPE NEAR RICHMOND
Our resort rests on 20 acres of open green space, with a campus featuring English gardens and colonial architecture. The property boasts a wide variety of event space, indoor and outdoor, that will create magical, memorable moments for your wedding, social event, meeting or conference. The culinary team is exceptional offering a robust menu at the Glenn Restaurant and in the Tavern inside or on the sunset deck. Richmond is only 11 miles from the property. Virginia Crossings Tapestry by Hilton is more than an escape it's an experience.
Founded
2019
Company size
11-50 employees
Industry
Hospitality
Org type
Public Company
Headquarters
Glen Allen, Virginia
AN ELEGANT COLONIAL ESCAPE NEAR RICHMOND
Our resort rests on 20 acres of open green space, with a campus featuring English gardens and colonial architecture. The property boasts a wide variety of event space, indoor and outdoor, that will create magical, memorable moments for your wedding, social event, meeting or conference. The culinary team is exceptional offering a robust menu at the Glenn Restaurant and in the Tavern inside or on the sunset deck. Richmond is only 11 miles from the property. Virginia Crossings Tapestry by Hilton is more than an escape it's an experience.
Founded
2019
Company size
11-50 employees
Industry
Hospitality
Org type
Public Company
Headquarters
Glen Allen, Virginia
