Guest Services Representative

Job Requirements

Starting Pay Rate: $17.00 hourly

Do you have a passion for delivering exceptional guest service? As a Guest Services Representative, you’ll have the opportunity to assist guests with their inquiries about the TS Rewards programs and events, all while creating a warm and welcoming experience.

What does a Guest Services Representative do?

• Ensure guests receive exemplary service when assisting guests with the TS Rewards program or Event questions.
• Provide efficient and friendly service while signing up guests for new TS Rewards cards, or processing ticket purchase transactions.
• Maintain working knowledge of TS Rewards events, promotions, and player offers.
• Maintain awareness of the Event Calendar, and seating configurations for each upcoming event.
• Adhere to policies and procedures relating to all guest transactions.

Who We Are:

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.

Work Experience

To be successful as a Guest Services Representative, you'll need:

• Experience within the performing arts, hospitality, ticketing, and box office operations.
• Previous cash handling and credit card handling experience.
• A High School Diploma or High School Equivalency Diploma.
• Strong computer skills (both on desktop & mobile devices).
• To stand/walk for long periods of time and lift up to 31 - 40 pounds. 

What we value:

• Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
• Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career.
• Empowerment – We believe in our team members. With learning opportunities, career growth potential, and recognition of outstanding performance, we encourage our team to take pride in their work.

Benefits

Why choose Turning Stone Resort Casino?

• Paid weekly
• Variety of schedules
• Paid time off
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program



Why You Will Appreciate Us:

At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We’re also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.

With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!

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