Guest Services Representative at KCI (Part-Time)

Our Purpose:
We are building a championship organization that serves our fans, community and business partners through world class sports and entertainment. We believe that Winning Matters, our Fans come first, with risk comes reward, great teams can achieve unimaginable results, honoring the Pacific Northwest is our duty and driving the business is our responsibility. 

Since the team was awarded in 2018 through to our first puck drop in 2021, the Kraken brand has become one of the most recognized and beloved in the NHL. Playing at Climate Pledge Arena, the most sustainable arena in the world, we want to provide a memorable experience every night and make fans for life. Our joint foundation, One Roof Foundation aims to advance equity and sustainability by increasing opportunities to thrive for our most vulnerable young people and communities. Kraken Community Iceplex serves not only as the official practice facility for the team, but also as a thriving 3-sheet community facility providing skating and hockey programming for all.

Our Commitment to Diversity, Equity, and Inclusion in Hiring:
The Seattle Kraken aspire to write a new playbook in sports and entertainment that includes everyone. In alignment with this vision, if you don’t meet every job requirement listed—or if you haven’t played ice hockey before or are still learning about the sport—we still encourage you to apply. We understand you may bring other relevant experiences and expertise to help us become the highest performance organization we can be. One of our core values is ‘Make Us Better’ and we recognize diversity, equity and inclusion as a critical business strategy.  

If you’d like to request an accommodation in the application or interview process, please let us know by emailing: [email protected].

Position Summary:
The Guest Services Representative will support the Kraken Community Iceplex guest experience, point of sale front desk, and programming activity. This will include cross-collaboration with program leaders for youth hockey, adult hockey, figure skating, and in-venue events to maximize efficiency and customer communication.

Responsibilities:

• Support Kraken Community Iceplex as the premier training facility in the NHL
• Be the VP of Kraken Smiles
• Welcome skaters (young and old, new, and experienced), connect with the guests, make them feel safe and comfortable
• Check in skaters, register skaters, learn to sharpen skates (amazing and unique skill) and how to properly size rental skates
• Get your daily work out in handing out skates and skate aids, returning skates and skate aids, cleaning, and lacing skates
• Support birthday parties and other events to provide fun, safe and energetic experiences as needed
• Sell concessions while learning the intricacies of popping the best popcorn in Seattle
• Answer customer emails and phone call inquiries about the facility, assist with program registration and keep up with knowledge of programs offered in the facility
• Be the frontline in keeping the facility clean and safe, with regular cleaning and tidying duties
• Report unsafe and/or potentially hazardous ice/facility conditions
• Participate in required training and staff meetings
• Professionally and accurately execute facility policies and procedures
• If you know how to skate, candidate might also perform the Skate Monitor role as described in Skate Monitor role
• Weekend shifts (Fridays, Saturdays, and Sundays) are required

Required Experience & Qualifications:

• Customer service experience
• Sales transaction management
• Strong verbal communication skills, with the ability to present and communicate with customers
• A high degree of personal integrity and consistently put the interests of the organization first
• Excellent communicator
• Passion for hospitality and customer service
• Able to work under pressure in a fast-paced environment

 Preferred Experience & Qualifications:

• Recreation facility or other customer service front desk experience
• Experience with youth sports
• Understanding of event and on-ice programming
• Work experience at an ice facility or other related sports complex
• Experience with sports scheduling software (preferably DAYSMART)
• Current Food Handler’s Permit

Working Conditions:

• Must be able to work a flexible schedule. Weekends, nights, and holidays required.
• Position is performed throughout a recreational facility. Work will be done on and around the ice. Position involves sitting, standing, walking, stooping, lifting, carrying, pushing, pulling, and ice skating, if part of skill set.
• Frequent bending, lifting 15-20 pounds, sitting, exposure to multiple external elements, extensive walking through the building including inclines and stairs.
• Part-time hourly role.
• Position available for individuals 16+

Total Rewards Package:

• Compensation:
  • In accordance with Washington’s Equal Pay and Opportunity Act, the starting pay rate for this position is $21.30. Actual pay will depend on employee’s experience and other job-related factors permitted by law.
  • This role is classified as part-time, non-exempt.
  • Overtime eligibility

Benefits & Perks:

• Company-paid Orca card
• Corporate office located at the Kraken Community Iceplex in Northgate; within walking distance of the Northgate Light Rail Station and Northgate Transit Center; free parking
• Discounts throughout Kraken Community Iceplex including Team Store, 32 Bar & Grill and Starbucks

Seattle Hockey Partners, LLC and Seattle Arena Company, LLC are proud to be an equal opportunity workplace. We do not discriminate on basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or any protected category prohibited by local, state, or federal laws.