Guest Services Representative

Description

Position Details

Part-Time Front Desk Agent

• Hours: 16 hours per week
• Schedule: Saturdays and Sundays, 3:00 PM to 11:00 PM
• Status: Part-Time
• Weekend availability is required.

Essential Duties and Responsibilities

• Provides exceptional guest service and ensures all guest inquiries and concerns are addressed promptly.
• Registers and processes guests upon arrival and departure.
• Demonstrates telephone courtesy and professionalism.
• Attentively listens to guests and anticipates any additional needs or concerns.
• Maintains a clean and professional appearance of public areas and the hotel office.
• Uses appropriate selling techniques to maximize revenue and occupancy.
• Ensures all guest accounts are complete and accurate.
• Demonstrates a working knowledge of all services and facilities of the hotel and local area.
• Complies with the hotel's standard operating procedures and policies.
• Assists in monitoring and upholding procedures for the safety of guests and hotel team members.
• Processes departmental reports.
• Assists team members and other departments as needed to contribute to operational efficiency.
• Delivers amenities and general assistance to guests as requested.
• Performs additional responsibilities as assigned by leadership.

Requirements

Qualifications

• Strong interpersonal and communication skills
• Strong organizational skills and attention to detail
• Ability to handle stressful situations with poise and professionalism
• Conduct work-related functions in a professional manner