Guest Services Rep

Job Details: Level: Entry, Job Location: Q Casino + Resort - Dubuque, IA, Position Type: Part Time, Salary Range: $15.00Hourly, Job Shift: Swing, Job Category: Customer Service, Q CASINO + RESORT

Guest Services Representative

BASIC FUNCTION

Provide guest service employees with currency for impress banks. Provide currency for Jackpots and completes table fills. Exchange and sell currency to guests. Cash personal checks, process cash advances and maintain check acceptance database. Redeems coupons, vouchers, slot tickets and table game cheques. Promotes participation in Q Club, issues voucher’s and sells and redeems gift cards

ORGANIZATIONAL RELATIONSHIPS

Reports to:    Guest Services Supervisor
Supervises:    N/A

HOURS

Wednesday - 11:00 PM - 7:00 AM
Saturday 7:00 PM - 3:00 AM
Schedule can change based on business needs

SPECIFIC DUTIES AND RESPONSIBILITIES

Responsible for knowing and carrying out internal controls.  
Exchange cash with employees and customers.  
Cash payroll checks for employees.
Cash personal checks, cash advance vouchers and traveler checks for customers.  
Operates jackpot computer, check cashing computer.
Dispatches slot employees to machines requiring fills and needed jackpots.
Processes table game fills
Processes W2-Gs for jackpots.
Provides other departments with cash exchanges.
Balances an impress bank of $20,000 to $100,000
Calls for security escorts.
Verify banks.
Notifies surveillance of large payouts.
Completes Multiple Transaction logs, Monetary Instrument Logs and notifies supervisors when guests approach CTR levels of completion.
Handouts and collects banks for other departments.
General housekeeping of guest service center.
Responsible for keys.
Follow proper hand clearing techniques.
Check for state self-exclusion
Process guest applications and issue membership card
Process vouchers for point redemption
Make announcements over PA system
Demonstrate and explain slot card procedures
Act as a backup to the switchboard-answer phone calls
Assist with giveaways and promotions
Conduct data entry of mailing lists
Process show tickets
Sell and redeem gift cards
Assist with bus groups

EDUCATION, TRAINING AND EXPERIENCE

High School diploma
Prior cash handling experiences preferred.
Prior guest service experience preferred.
Basic Computer knowledge required

STANDARDS OF PERFORMANCE

Read and comprehend internal controls.
Good math skills.
Good communication skills.
Basis computer skills
Good cash handling experience.
Knowledge of guest service operations.
Ability to use a computer.
Accuracy with money handling skills and paperwork completion.
Ability to speak clearly over hand held radio.
Ability to handle a busy work environment.
Decision making ability (know when to do buy and what to request for buy/ inventory control).
Ability to use and read calculator.
Must follow internal controls and department policies.
Ability to demonstrate proper hand clearing techniques.

MENTAL AND PHYSICAL REQUIREMENTS

Lifting up to 25 lbs.
Standing for long periods of time.
Talking.
Stooping, kneeling, crawling, reaching, walking, pushing, pulling.

WORKING ENVIRONMENT AND CONDITIONS

Inside work.
Stressful work environment.
Loud noise levels.
Exposure to cigarette smoke.

EQUIPMENT AND TOOLS

General office equipment including, but not limited to:

Calculator
Computer
Currency Counter
Check cashing equipment
Cash Advance
Embosser
Telephone
Radio

Qualifications: