Guest Services Operator, PRN, Flexible Hours
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Western Reserve
Cuyahoga Falls, OH, US
Summary
The Guest Services Operator provides telephone support, routes calls, and activates hospital communication protocols. They also assist guests by providing information on hospital wayfinding, local amenities, and community resources.
Job Description
The Guest Relations Operator is a key point of contact for patients, families, visitors, and staff by providing exceptional telephone support, accurate call routing, and timely activation of hospital communication protocols. In addition to core operator duties, this role enhances the overall guest experience by offering helpful information and resources regarding hospital wayfinding, local hotels, restaurants, transportation options, and community resources.
Education and Training
High School Diploma or equivalent.
Experience
Minimum of one to two years experience in a customer service or call center environment;
experience in hospital or physician answering service preferred.
Other Skills, Competencies and Qualifications
• Excellent oral communication and interpersonal skills.
• Ability to operate the phone system, computer, and other related business equipment.
• Must maintain confidentiality of patient, employee or financial records.
• Proficiency in Microsoft Office products (Word, Excel, PowerPoint) preferred.
Schedule: 7am - 3pm, 3-11, 11p-7am as needed, may include weekends and holidays
Staff must be able to work independently, one staff member working at a time so no lunch or break deducted, must take a working lunch.
Western Reserve Hospital is the Northeast Ohio region’s first physician-owned, for-profit, full service hospital. The hospital is a majority physician-owned venture of Western Reserve Hospital Partners, which represents a collaboration of more than 200 physicians, including primary care physicians, surgeons and specialists.
The physicians of Western Reserve Hospital are at the forefront of leading change in the healthcare industry, with a goal that is simple: improve delivery of the highest quality healthcare services available while achieving their vision of empowering all physicians (both the primary care doctors and affiliated specialists) to drive that delivery. Their belief is that excellent care can be delivered in an environment ultimately managed by physicians.
Enabling physicians to be the driving force in directing care in this manner ensures patients are best served, and that is the heart of Western Reserve Hospital’s patient satisfaction success. Our physicians believe that patient satisfaction is paramount, which is reflected throughout the organization at all levels.
Western Reserve Hospital offers general and acute care services, including a 24/7 emergency department. Western Reserve Hospital is also a teaching facility and sponsors graduate medical education teaching programs in osteopathic and podiatric medicine and surgery.
Founded
2009
Company size
501-1,000 employees
Industry
Hospitals and Health Care
Org type
Privately Held
Headquarters
Cuyahoga Falls, OH
Western Reserve Hospital is the Northeast Ohio region’s first physician-owned, for-profit, full service hospital. The hospital is a majority physician-owned venture of Western Reserve Hospital Partners, which represents a collaboration of more than 200 physicians, including primary care physicians, surgeons and specialists.
The physicians of Western Reserve Hospital are at the forefront of leading change in the healthcare industry, with a goal that is simple: improve delivery of the highest quality healthcare services available while achieving their vision of empowering all physicians (both the primary care doctors and affiliated specialists) to drive that delivery. Their belief is that excellent care can be delivered in an environment ultimately managed by physicians.
Enabling physicians to be the driving force in directing care in this manner ensures patients are best served, and that is the heart of Western Reserve Hospital’s patient satisfaction success. Our physicians believe that patient satisfaction is paramount, which is reflected throughout the organization at all levels.
Western Reserve Hospital offers general and acute care services, including a 24/7 emergency department. Western Reserve Hospital is also a teaching facility and sponsors graduate medical education teaching programs in osteopathic and podiatric medicine and surgery.
Founded
2009
Company size
501-1,000 employees
Industry
Hospitals and Health Care
Org type
Privately Held
Headquarters
Cuyahoga Falls, OH
