Guest Services Host 2026/27

Summary of Job Purpose

Guest Services Hosts inform guests about Dodge Ridge services, answer questions and provide general guest assistance. Guest Services Hosts must enjoy talking with guests and be comfortable interacting with many people.   Guest Services Hosts are responsible for creating a well-organized and efficient line. Guest Services Hosts must also assist with providing guests information on how to obtain their tickets, as well as verify guests have the appropriate ticket/pass. Guest Services Hosts will be familiar with the Ticket Pick Up Kiosk and will be available to assist our guests when using them. Guest Services Hosts also assist with lost and found items, as well as other guest relation   needs. Guest Services Hosts work both inside and outside and in all weather conditions.  This very dynamic job requires an outgoing individual that enjoys interacting with our guests while working in a team environment.

Job Duties and Responsibilities

  This job description is intended as a summary of the primary responsibilities of and the qualifications for the position. The job description is not intended to be inclusive of all duties an individual in the position might be asked to perform or of all the qualifications that may be required now or in the future. We will not ask you to perform a task that is inherently unsafe or that you are not adequately trained to perform. When we do ask for your assistance with any job we expect an enthusiastic and cooperative response.

1. Inform Dodge Ridge Guests of area services, and provide our guests with a genuine welcome to the ski area. 
2. Direct Dodge Ridge Guests to appropriate locations to receive their ticket/pass or lesson check in.
3. Assist Dodge Ridge Guests at the Ticket Pick Up Kiosk
4. Work in a high energy space and maintain a positive attitude.
5. Help Dodge Ridge Guests recover lost items including essential items in a timely way.   
6. Speaking with our Dodge Ridge Guests about their Dodge Ridge experience, record guest data and provide it to the Guest Services Manager.  
7. Work outside in all weather conditions.  
8. Perform all requested tasks or duties in an efficient and accurate manner, providing Dodge Ridge Guests with exceptional service.  
9. Attend weekly safety meetings.
10. Adhere to the   posted weekly work schedule and be prepared to begin work at scheduled time.
11. Maintain a clean and professional appearance.
12. Assist with other departments and duties as requested.   
13. Assist with snow shoveling and deicing walkways when required.
14. Verify that all Dodge Ridge Guests have proper lift tickets or passes.

Job Qualifications

• Strong communication skills, written and verbal.
• Demonstrated facility in dealing with co-workers in a positive, cooperative, and team oriented manner; ability and willingness to interact with customers in the same manner 
• Demonstrated ability and willingness to be consultative, to follow directions, and follow through in a timely and complete manner on tasks and assignments
• Must be well groomed, and present a good public image.
• Heavy and awkward lifting of up to 50 lbs. 

Job Attitudes

• Provide a positive and helpful attitude towards all our customers and all Dodge Ridge employees.
• Support the Company’s policies and procedures.
• Support the harmony and goodwill of the Company.
• Be an effective team leader and motivator for the department.

Work Schedules

Weather conditions and the number of guests play a large role in the work scheduling of Dodge Ridge employees.

When conditions are normal, you may be expected to work 40 up to 48 hours per week, including weekends and holidays.  During busy periods, you may be expected to work six (6) days a week.

You must arrange for transportation to work so that you arrive at your designated workstation at the scheduled time.   Keep in mind that you will often be required to drive on hilly, snow packed, and icy road surfaces.

Working Conditions

At any time during the ski season, Dodge Ridge employees are often required to perform their tasks in high winds, heavy snowfalls, low visibility, rain, and extremely cold or warm temperatures.

Work is typically performed indoors working directly with resort guests and other resort staff members and it can be noisy. At times, you may be expected to work outside where it can be cold, wet, or humid.  There is also the possibility of working around moving objects such as vehicles or snow blowers.

Uniforms

A professional appearance at Dodge Ridge is required.  Please wear your nametag and uniform at all times during your scheduled shift.  We will provide most of the uniform for you to do your job.  However, you will be required to provide some items as part of your job, as listed below.   The quality, color, and style of the items must be approved by your manager prior to being worn to work.  All hats worn must have the Dodge Ridge logo while on shift.