Guest Services DTLA
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Bottega Louie Restaurant and Gourmet Market
Los Angeles, CA, US
Summary
The Guest Services representative is responsible for providing a hospitable experience by managing incoming calls, customer inquiries, and reservation requests. They must also accurately handle cash transactions and maintain a clean, organized workspace while adhering to company security policies.
Job Description
Job DetailsJob Location: Los Angeles - Los Angeles, CA 90017Position Type: Part TimeSalary Range: $20.00 - $22.00 HourlyTravel Percentage: NoneJob Shift: AnyJob Category: Restaurant - Food ServiceABOUT BOTTEGA LOUIE
Founded in Los Angeles in 2007, Bottega Louie develops premier landmark Restaurants, Patisseries & Cafés. Our objective is to deeply connect with the communities we serve by creating premium Fine Dining, Patisserie, Bakery and Café experiences thoughtfully designed and accessible to everyone.
We are committed to serving the finest quality classic American, Italian & French café and bistro recipes paired with first class exceptional service
We operate with the management systems and tools required to consistently produce thousands of premium Guest Experiences daily
We provide valuable opportunities for each Bottega Louie Team Member to pursue professional progress and satisfaction in their work
We believe life is richer and we are most effective when we truly connect to the people around us and work together cooperatively as a Team and respect each other’s contribution and importance
Our greatest strength, and the largest contributing factor to our success, is our Team. As a Bottega Louie Team Member, you are essential to satisfying our discerning Guests and contributing to the Company’s continued success.
WHO WE’D LIKE TO WORK WITH
People who genuinely like people and respect each other’s contributions
People who are Team Players who enjoy creating exceptional premium Guest Experiences for all to enjoy
People who contribute positively to our Team’s experience and company culture by recognizing the best way to deliver exceptional Guest Experiences is through developing a world-class Employee Experience and Company Culture
People who are committed to learning and developing Bottega Louie Systems & Tools to consistently serve premium Guest Experiences that exceed what we want as discerning Guests
People committed to working with the operating discipline required to provide sustainable benefits to all our Stakeholders: Guests, Team Members, Vendors, Investors and the Neighborhoods where we operate
GUEST SERVICES RESPONSIBILITIES
Include but are not limited to:
Demonstrate a hospitable experience for the guest, making the guest the number one priority.
Answer incoming phone calls and respond to customer inquiries and reservation requests with warmth and professionalism.
Monitor and promptly respond to customer emails with attention to detail and a sense of urgency.
Count and verify large volumes of cash accurately and efficiently.
Ensure compliance with company policies and procedures regarding cash handling and security.
Adhere to all applicable regulations and guidelines governing cash handling and reporting.
Maintain a clean and organized workspace.
COMPENSATION
$20 - $22 of hourly compensation
48 Hours Paid Sick Leave per year (Accrues at a rate of 1 hour for every 30 hours worked subject to an 80 hour cap)
BOTTEGA LOUIE IS AN EQUAL OPPORTUNITY EMPLOYER.
WE WILL CONSIDER FOR EMPLOYMENT ALL QUALIFIED APPLICANTS, INCLUDING THOSE WITH CRIMINAL HISTORIES, IN A MANNER CONSISTENT WITH THE REQUIREMENTS OF APPLICABLE STATE AND LOCAL LAWS, INCLUDING THE CITY OF LOS ANGELES’ FAIR CHANCE INITIATIVE FOR HIRING ORDINANCE.
WE ARE COMMITTED TO CREATING AN INCLUSIVE WORKPLACE FOR ALL & ENCOURAGE APPLICANTS FROM A WIDE VARIETY OF IDENTITIES, IDEAS, PERSPECTIVES & EXPERIENCES TO APPLY.
Qualifications
Inspired by Old World European café culture and a distinctly LA casual elegance, the Bottega Louie Restaurant, Gourmet Market & Patisserie provides a Guest experience that is as formal and luxurious as it is relaxed and accessible. With over 16,000 reviews on Yelp and credited as one of the most Instagrammed restaurants in the country, the Bottega Louie environment is one in which cuisine, service, and ambiance provide a superior Guest experience. Featured in Martha Stewart Weddings, Eater, LA Times, Refinery 29, and more, Bottega Louie is notably at the forefront of pastry innovation.
Since opening in 2009, Bottega Louie has emerged as a restaurant and hospitality industry leader. Bottega Louie is consistently rated in the top 20 highest grossing U.S. restaurants. In 2014 it was awarded Best Restaurant and Best Brunch by LA Weekly Readers. The following year Yelp! recognized Bottega Louie as “The Most Reviewed Place to Eat in America.”
In addition to being a 255-seat restaurant, Bottega Louie is a world-class French patisserie, a Gourmet Market selling its own line of pasta sauces, gift boxes and chocolate bars (to name a few).
A dynamic team of 300 employees keeps the unique Bottega Louie concept thriving. This team ranges from skilled operators responsible for serving 15,000 guests a week, highly specialized Pastry Chefs who operate out of a state-of-the-art 10,000 square foot off-site pastry kitchen, to an in-house design, creative and marketing team responsible for trend-setting merchandising displays and continued new product development.
As an employee at Bottega Louie, you will work in a team environment where everyone strives for excellence. We offer competitive salary and benefit packages and an opportunity for growth and development for each employee. We pride ourselves on our fast-paced culture that is supported by leaders who propel you to your full potential. Come to Bottega Louie to work with some of the finest individuals in the industry
Founded
2007
Company size
201-500 employees
Industry
Hospitality
Org type
Privately Held
Headquarters
Los Angeles, CA
Inspired by Old World European café culture and a distinctly LA casual elegance, the Bottega Louie Restaurant, Gourmet Market & Patisserie provides a Guest experience that is as formal and luxurious as it is relaxed and accessible. With over 16,000 reviews on Yelp and credited as one of the most Instagrammed restaurants in the country, the Bottega Louie environment is one in which cuisine, service, and ambiance provide a superior Guest experience. Featured in Martha Stewart Weddings, Eater, LA Times, Refinery 29, and more, Bottega Louie is notably at the forefront of pastry innovation.
Since opening in 2009, Bottega Louie has emerged as a restaurant and hospitality industry leader. Bottega Louie is consistently rated in the top 20 highest grossing U.S. restaurants. In 2014 it was awarded Best Restaurant and Best Brunch by LA Weekly Readers. The following year Yelp! recognized Bottega Louie as “The Most Reviewed Place to Eat in America.”
In addition to being a 255-seat restaurant, Bottega Louie is a world-class French patisserie, a Gourmet Market selling its own line of pasta sauces, gift boxes and chocolate bars (to name a few).
A dynamic team of 300 employees keeps the unique Bottega Louie concept thriving. This team ranges from skilled operators responsible for serving 15,000 guests a week, highly specialized Pastry Chefs who operate out of a state-of-the-art 10,000 square foot off-site pastry kitchen, to an in-house design, creative and marketing team responsible for trend-setting merchandising displays and continued new product development.
As an employee at Bottega Louie, you will work in a team environment where everyone strives for excellence. We offer competitive salary and benefit packages and an opportunity for growth and development for each employee. We pride ourselves on our fast-paced culture that is supported by leaders who propel you to your full potential. Come to Bottega Louie to work with some of the finest individuals in the industry
Founded
2007
Company size
201-500 employees
Industry
Hospitality
Org type
Privately Held
Headquarters
Los Angeles, CA
