Guest Services Desk Clerk
Boost your chances before you apply.
Hometown Grocers, Inc.
Oconto, WI, US
Summary
The Guest Services Desk Clerk manages daily service counter operations, including processing transactions and resolving guest inquiries or complaints. They are responsible for maintaining high standards of guest service and supporting cashiers throughout the store.
Job Description
Job Summary
Job Title: Guest Services Desk Clerk
FLSA Status: Hourly
Reports To: Guest Services Manager
Under the direction of the Guest Services Manager, conduct daily Service Counter operations and strengthen guest relations through advanced guest service and engagement techniques. Apart from responding to inquiries, provides information to the guests that help them in making purchasing decisions and resolve any complaints.
Guest Services Associates have an opportunity to treat every customer as a guest by creating meaningful and genuine interactions; you’ll see our regular guests choosing their checkout lane based on their favorite cashier, not the line length!
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Takes ownership in order to take care of guest needs directly either by face-to-face, electronically, or telephone and responding to guest inquiries promptly
- Responds to guest inquiries regarding offers, promotions, and events
- Adopts the guidelines established by Hometown Grocers to resolve the complaints from guest
- Accurately and efficiently process transactions and accurately maintain all cash and media at Service Counter registers
- Distributes cashier tills and partner with cashiers throughout the day to ensure associate and guest needs are being met
- Records details of comments, inquiries, complaints, and actions taken
- Provides guests with exchanges, refunds, discounts, coupons, or other offers related to their retail store account activity
- Performs guest verifications, processing orders, applications, forms, and requests
- Hands additional service, including but not limited to: DMV, Lottery, Rug Doctor, and ticket sales
- Directs unresolved issues and requests to the appropriate designated resource
- Contributes to the maintenance and development of standards, procedures and policies regarding guest service Support and execute superior guest service
- Performs other duties as assigned
- Ensures all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm
- Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Minimum availability must include 16 hours a week with a minimum of 8 hours per day during available days
- Ability to process information/merchandise through register system
- Ability to communicate with associates and guests
- Ability to read, count, and write accurately
- Ability to operate all equipment necessary to perform the job
- Knowledge of wide range of goods and services of Hometown Grocers
- Ability to deal with multiple projects simultaneously
- Strong communication, interpersonal, and guest service skills
- Should have sound practical judgment of priorities
- Interest in helping and working with guests
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly. Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment
- Physical ability to stand for extended periods and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above
- Ability to work varied hours/days, including nights, weekends, and holidays, as needed
WORK SCHEDULE
The Guest Services Clerk is an hourly position that may be part-time or full-time. The work schedule may include mornings, afternoons, evenings, weekends, and holidays within the individual’s availability.
Front End
Taking care of our communities comes naturally to us because we live in them, too. Hometown Grocers, Inc. (HGI) is a privately held, Wisconsin-based company with seven locations throughout the state. We are proud to serve our neighbors with exceptional service, quality products and clean stores. Above all, HGI means local, and our knowledgeable associates care for you like family. Expect a smile and a friendly associate always available to help you.
We opened our first HGI location in 2021, but our roots in Wisconsin’s grocery industry run deep. In over 70 years of business, we’ve crafted a people-first culture, and we know how to win in Wisconsin business. We’ve learned what shoppers want and need, and that there’s a difference between the two. Many of the extra services common to larger grocery stores, such as full-service meat and deli departments, require lots of square footage. They simply wouldn’t fit in our smaller-footprint HGI stores.
That’s why we offer you the best of the basics. When you walk into our stores, you’ll find just what you need in your community grocery store – a solid core of products and services along with highly trained service professionals who are always happy to welcome you.
What’s more, our network of stores provides a built-in backup system of inter-store support, so when one store needs extra staffing or stock is running low, a “sister” store can send reinforcements of people or product. It’s the best of both worlds – the feel of a neighborhood store and strength in numbers.
We hope you’ll visit us soon and experience HGI for yourself.
Founded
2021
Company size
501-1,000 employees
Industry
Retail and Wholesale
Org type
Privately Held
Headquarters
De Pere, Wisconsin
Taking care of our communities comes naturally to us because we live in them, too. Hometown Grocers, Inc. (HGI) is a privately held, Wisconsin-based company with seven locations throughout the state. We are proud to serve our neighbors with exceptional service, quality products and clean stores. Above all, HGI means local, and our knowledgeable associates care for you like family. Expect a smile and a friendly associate always available to help you.
We opened our first HGI location in 2021, but our roots in Wisconsin’s grocery industry run deep. In over 70 years of business, we’ve crafted a people-first culture, and we know how to win in Wisconsin business. We’ve learned what shoppers want and need, and that there’s a difference between the two. Many of the extra services common to larger grocery stores, such as full-service meat and deli departments, require lots of square footage. They simply wouldn’t fit in our smaller-footprint HGI stores.
That’s why we offer you the best of the basics. When you walk into our stores, you’ll find just what you need in your community grocery store – a solid core of products and services along with highly trained service professionals who are always happy to welcome you.
What’s more, our network of stores provides a built-in backup system of inter-store support, so when one store needs extra staffing or stock is running low, a “sister” store can send reinforcements of people or product. It’s the best of both worlds – the feel of a neighborhood store and strength in numbers.
We hope you’ll visit us soon and experience HGI for yourself.
Founded
2021
Company size
501-1,000 employees
Industry
Retail and Wholesale
Org type
Privately Held
Headquarters
De Pere, Wisconsin
