Guest Services Coordinator
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IHM Outdoors
Larkspur, CO, US
Summary
The Guest Services Coordinator manages routine office and clerical tasks while serving as the primary point of contact for resort guests. Responsibilities include checking guests in and out, handling reservations, and maintaining resort records and communications.
Job Description
Description
As our Guest Services Coordinator, you will cover routine office/clerical responsibilities for one of our resorts. You will also serve as the face of the resort as you interact with current and prospective guests who come to the office with questions and concerns.
This is a seasonal position from now to October.
Requirements
- Greet and establish rapport with guests
- Field resort comments, suggestions, and complaints to the Resort Manager
- Check guests in and out for their reservations, both at the front desk and in drive-thru kiosks
- Help guests with their golf cart reservations and explain the rules and regulations of renting a golf cart
- Perform general administrative duties such as answering phones, responding to emails, copying, faxing, and filing
- Complete and maintain resort records, reports, and files
- Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
- Ensure office supplies are sufficiently stocked and prepare supply orders as needed
- Assist with the preparation of marketing materials
Job Qualifications:
- Intermediate computer proficiency, including the ability to use Microsoft Office, email, and the internet
- Excellent written and verbal communication skills
- Readily available and approachable for all guests while providing excellent guest service
- Prior administrative experience is preferred
- Resort office or hotel front desk experience is a plus
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.
Equal Opportunity Employer
Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.
IND50
Island Hospitality Management is a nationally recognized hotel and outdoor hospitality management company with a proven track record in managing upscale extended stay, select service, and full-service hotels across major brands such as Marriott, Hilton, Hyatt, Starwood, and IHG.
In addition to our strong presence in the hotel sector, we proudly manage a growing outdoor portfolio that includes premier brands like Sun Outdoors, Yogi Bear’s Jellystone Park™ Camp-Resorts, and a variety of independent outdoor hospitality properties. This expansion reflects our commitment to delivering exceptional guest experiences across a diverse range of travel and leisure environments.
Our reputation is built on our ability to drive profitability through rigorous P&L controls and operational standards. We focus on every line item to ensure strong bottom-line performance, while never compromising on service, cleanliness, or guest satisfaction. Our ownership-minded culture emphasizes maximizing top-line revenue without sacrificing net operating income.
We are an entrepreneurial, performance-driven organization where passionate, capable individuals are empowered with the tools, guidance, and support to make a meaningful impact. Headquartered in Palm Beach, Florida, we operate properties across the United States and are proud to be one of the largest independent, third-party management companies in the industry.
Founded
1986
Company size
5,001-10,000 employees
Industry
Hospitality
Org type
Privately Held
Headquarters
West Palm Beach, FL
Island Hospitality Management is a nationally recognized hotel and outdoor hospitality management company with a proven track record in managing upscale extended stay, select service, and full-service hotels across major brands such as Marriott, Hilton, Hyatt, Starwood, and IHG.
In addition to our strong presence in the hotel sector, we proudly manage a growing outdoor portfolio that includes premier brands like Sun Outdoors, Yogi Bear’s Jellystone Park™ Camp-Resorts, and a variety of independent outdoor hospitality properties. This expansion reflects our commitment to delivering exceptional guest experiences across a diverse range of travel and leisure environments.
Our reputation is built on our ability to drive profitability through rigorous P&L controls and operational standards. We focus on every line item to ensure strong bottom-line performance, while never compromising on service, cleanliness, or guest satisfaction. Our ownership-minded culture emphasizes maximizing top-line revenue without sacrificing net operating income.
We are an entrepreneurial, performance-driven organization where passionate, capable individuals are empowered with the tools, guidance, and support to make a meaningful impact. Headquartered in Palm Beach, Florida, we operate properties across the United States and are proud to be one of the largest independent, third-party management companies in the industry.
Founded
1986
Company size
5,001-10,000 employees
Industry
Hospitality
Org type
Privately Held
Headquarters
West Palm Beach, FL
