Guest Services Associate - Four Points by Sheraton Kansas City Airport
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Hulsing Hotels/ Earth Fare / Accucare
Kansas City, MO, US
Summary
Manage guest check-ins, check-outs, and reservations while providing professional information and services. Maintain brand standards and handle guest inquiries and payments efficiently.
Job Description
Job Details: Level: Entry, Job Location: Four Points By Sheraton Kansas City Airport - Kansas City, MO, Position Type: Full-Time/Part-Time, Education Level: Not Specified, Salary Range: $16.00 - $17.00Hourly, Job Category: Hospitality - Hotel, Looking to fill the 3pm - 11pm shift
Greets guests upon arrival and make them feel welcome. Administer check-ins and check-outs. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.
Essential Duties & Responsibilities:
Maintain a friendly and warm demeanor at all times.
Obtain all necessary information when taking room reservations.
Monitor all V.I.P. and special guest requests.
Fully comprehend and execute all relevant phases of the front desk computer system.
Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.
Be aware of all rate packages and promotions currently in effect.
Be familiar with all in-house groups. Be aware of all black out and restricted dates.
Ensure that all guests are checked in/out in a friendly efficient and courteous manner.
Process guest payments.
Being a source of information to guests on various matters such as transport and restaurant advice.
Explain all amenities to guests at check-in.
Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
Answer all guest inquiries in a timely and professional nature.
Adhere to Brand standards and company policies.
Performs other duties as assigned.
Qualifications: Knowledge and Skills Required:
High School Education and relevant hotel experience
Must be able to work well in stressful high pressure situations including ability to handle guest objections and disputes to satisfactory results.
Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.
Dennis Hulsing grew up in Topeka, Kansas and graduated from Kansas State University in 1985 with a B.S. in Business Administration. He has two sons, Kyle and Will, both presently attending Kansas State University. Dennis and his wife, Jill, make their home in Prairie Village, Kansas.
Dennis began his career working for Marriott from 1983-1991 (seven years corporate and one-year franchise) at various capacities ending as an Area Manager. He then worked for Omni Hotel for nine years from 1991-2000 and was a Senior Vice President with the company. In 1989 Dennis began purchasing rental properties and accumulated 44 properties, which he then sold in 1999. Dennis then branched out on his own and started Hulsing Hotels, LLC. In the last 14 years Dennis has bought and sold numerous companies, including hotels, racquet clubs, and a spa. Each property purchased has been extensively renovated and upgraded.
Dennis Hulsing is the President and CEO of Hulsing Enterprises, LLC with corporate offices in Mission, Kansas, and Asheville, North Carolina. Hulsing Enterprises currently owns, and operates or affiliates with more than 30 businesses.
Founded
2000
Company size
1,001-5,000 employees
Industry
Hospitality
Org type
Privately Held
Headquarters
Mission, Kansas
Dennis Hulsing grew up in Topeka, Kansas and graduated from Kansas State University in 1985 with a B.S. in Business Administration. He has two sons, Kyle and Will, both presently attending Kansas State University. Dennis and his wife, Jill, make their home in Prairie Village, Kansas.
Dennis began his career working for Marriott from 1983-1991 (seven years corporate and one-year franchise) at various capacities ending as an Area Manager. He then worked for Omni Hotel for nine years from 1991-2000 and was a Senior Vice President with the company. In 1989 Dennis began purchasing rental properties and accumulated 44 properties, which he then sold in 1999. Dennis then branched out on his own and started Hulsing Hotels, LLC. In the last 14 years Dennis has bought and sold numerous companies, including hotels, racquet clubs, and a spa. Each property purchased has been extensively renovated and upgraded.
Dennis Hulsing is the President and CEO of Hulsing Enterprises, LLC with corporate offices in Mission, Kansas, and Asheville, North Carolina. Hulsing Enterprises currently owns, and operates or affiliates with more than 30 businesses.
Founded
2000
Company size
1,001-5,000 employees
Industry
Hospitality
Org type
Privately Held
Headquarters
Mission, Kansas
