Guest Services Assistant Department Manager

Location : Name

Neenah

Position Type

Full-Time

Company Overview

ABOUT FESTIVAL FOODS:

We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.

At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

Job Summary

Join our Festival Foods team as a Guest Services Assistant Department Manager! 

Job Title: Guest Services Assistant Department Manager 

Reports to: Guest Services Manager 

At Festival Foods, we know that outstanding guest service starts with helpful associates. As a Guest Services Assistant Department Manager, you'll help create a welcoming atmosphere where every guest feels valued. Whether you're supporting a busy checkout, mentoring your team, or ensuring smooth daily operations, your leadership will make an impact. If you thrive in a fast-paced, hospitality-driven environment and love providing exceptional customer service that will "boomerang" guests back, this role is for you!

Job Description

What You’ll Do: 

As a Guest Services Assistant Department Manager at Festival Foods, your responsibilities will include: 

• Provide Helpful Service: Providing excellent guest service is at the heart of what we do.  Whether it’s a friendly greeting, answering questions or addressing guest concerns, you’ll handle each interaction with professionalism and care. Your willingness to help guests with what they need will make a positive impact every day. 
• Foster Team Success: Assist the Guest Services Manager with department operations, ensuring company policies and procedures are followed, and goals are achieved. Lead the team when the Manager is out. 

• Mentor and Develop: Train and develop associates, helping key team members advance within the company. Conduct onboarding and training sessions, such as bagger or cashier training. 

• Manage Daily Operations: Oversee guest services activities, ensuring a positive guest experience and a smooth team environment. Delegate tasks and manage team priorities to maximize productivity in a retail grocery store environment. 

• Optimize Schedules: Use labor tools to create schedules that balance guest needs and labor budgets. Adjust staffing levels based on guest traffic and item counts throughout the day. 

• Quality Standards: Ensure all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm. 

• Ensure Compliance: Enforce all company policies, including timekeeping accuracy and guest services protocols. Ensure proper cleanliness, maintenance, and sanitation of the department. 

• Uphold Standards: Collaborate with Bookkeeping and Loss Prevention (Asset Protection) and management to maintain accuracy in reporting and follow up on any discrepancies, including disciplinary actions. 

• Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences. 

• Support the Team: Other duties as assigned. 

What We’re Looking For: 

To succeed as a Festival Foods Guest Services Assistant Department Manager, you should have: 

• Leadership Experience: At least 1 year of previous leadership or supervisor experience in a retail, restaurant, front desk environment, or an equivalent combination of education and experience. A high school education is required. 

• Strong Communication Skills: Ability to effectively communicate and problem solve with guests and team members, creating a positive work environment. 

• Team-Oriented: A passion for training, educating, and developing team members, fostering a collaborative atmosphere. 

• Organizational Skills: Exceptional planning and organizational abilities to manage shifting priorities and demands in a fast-paced environment. 

• Safety Awareness: Knowledge of all safety requirements and company safety policies to ensure a secure and compliant workplace. 

Physical Demands and Work Environment: 

The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.  

• Stand in one place for long periods of time, bend, stoop, and kneel regularly 

• Full range of upper body motion and perform repetitive tasks  

• May be exposed to extreme temperatures  

• Ability to work varied hours/days including nights, weekends and holidays as needed 

Work Schedule: 

The Guest Services Assistant Department Manager is a full-time position. Your schedule will include mornings, afternoons, evenings, weekends, and holidays to meet the needs of our guests. 

Front End

Benefits Overview

WHY YOU'LL LOVE IT HERE: