Guest Services Assistant

Description

ABOUT THINKERY

Thinkery is where children and their families come to enjoy play-based, inquiry-rich, hands-on learning experiences. As a trusted children’s museum, community and learning hub, and educational leader, we believe that innovative, play-based, STEAM (science, technology, engineering, arts, and math) learning experiences are a powerful way for all children, regardless of means, to develop problem-solving skills, critical thinking, and curiosity about the world around them.

At the Thinkery Meredith Learning Lab located in Mueller, we proudly offer innovative, interactive museum exhibits and activities and early childhood education through our Little Thinkers Preschool, and led by our STEAM Learning Institute, we provide research-backed, community-based professional development programs and trainings for educators- all cultivating a love of learning and encouraging exploration and understanding of the many facets of STEAM and its ability to inspire confident, creative thinkers. 

POSITION SUMMARY

The Guest Service Assistant (GSA) is an essential part of the museum team, responsible for creating a welcoming and positive experience for all visitors. GSAs provide excellent customer service across multiple areas, including admissions, membership sales, the museum store, field trips, and birthday parties. With a friendly and professional demeanor, GSAs ensure that all guests feel valued and supported while helping maintain smooth, efficient, and enjoyable museum operations.  Guest Service Assistant roles are hired to work approximately 20-28 hours per week.    

ESSENTIAL FUNCTIONS

Provide Exceptional Customer Service:

• Greet and assist all guests with kindness, enthusiasm, and professionalism.
• Share information about museum offerings, events, and membership benefits to enhance the visitor experience. 

Admissions, Membership, and Store Operations:

• Process guest check-ins, admissions, memberships, and retail transactions using the POS system. 
• Promote and sell memberships, providing accurate information about benefits.  
• Support store operations, including assisting guests with purchases and maintaining a tidy retail space.  

Support Field Trips:

• Welcome and check-in school and group visits, ensuring an organized and efficient arrival process.  
• Provide clear communication and support to teachers, chaperones, and group leaders. 

Facilitate Birthday Parties:

• Lead and support birthday parties by assisting with setup, cleanup, and guest interactions. 
• Help with ensuring a smooth and enjoyable experience for all attendees.  

Ensure a Safe and Positive Environment:

• Remain attentive to guest needs and concerns, escalating issues as needed to ensure a safe and welcoming atmosphere.  

OTHER RESPONSIBILITIES 

• Schedules and availability reflects that the organization is a 7-day-a-week operation. Staff are expected to work weekends and holidays. Periodic duties outside of/in excess of regular work week schedule during seasonal high-volume times. 
• Actively practice Thinkery’s health and safety protocols.
• Candidates must have consistent availability. GSA's are expected to work a minimum of 2 days a week, including one weekend day.

COMPETENCIES 

• Ensures Accountability: Holding themself and others accountable to meet commitments.
• Values Differences: Recognizing the value that different perspectives and cultures bring to an organization.
• Creates Connection: Builds engagement and belonging in relationships across teams and with guests promoting a welcoming environment for all.  
• Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity. 

Requirements

EXPERIENCE & EDUCATION  

• High School Diploma or GED 
• 1+ years of experience in customer service 
• Experience working with children and families 
• Spanish fluency preferred, knowledge of ASL a plus 

PHYSICAL DEMANDS  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This position is very active. While performing the duties of this job, the employee is required to:

• Observe and respond to the needs of guests, staff, and community partners. 
• Move throughout the museum.
• Manipulate and move exhibit components weighing up to 25 pounds, including those that may be low to the ground or above eye level.
• Clean and disinfect a variety of surfaces and props of various sizes at various heights. 
• Communicate and exchange accurate information with guests, staff, and community partners in a variety of formats including in-person, electronically, and over the phone.
• Identify and respond to safety hazards.
• Work in outdoor environments.
• Operate a cash register and computer efficiently and accurately.

This job description should not be construed to imply these requirements are the only duties, responsibilities and qualifications for this job. Incumbents may be required to follow any additional related instructions, acquire related job skills, and perform other related work as required. This job description may be updated as needed.

The Thinkery is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin, sexual orientation or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items. All candidates offered a position will be required to submit to a background and reference checks.