Guest Services Ambassador | Cleveland Browns
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ASM Global
Cleveland, OH, US
Summary
Greet and welcome guests while providing directions and assistance to enhance the fan experience at Huntington Bank Field. Ensure all stadium policies are enforced and report any incidents to team leadership.
Job Description
THE PROJECT
“We Unite fans by Always Delivering Best-In-Class Experiences.”
The Huntington Bank Field Guest Services Team is seeking enthusiastic individuals for part-time and seasonal Event Team Member positions. Our Guest Services Ambassadors (GSAs) are essential in creating best-in-class guest experiences—from the moment fans arrive to the moment they depart. We are looking for friendly, outgoing, and self-motivated individuals who are passionate about delivering exceptional customer service and creating memorable moments for every guest.
If you’re ready to be part of an unforgettable event-day experience, apply today and join the excitement at Huntington Bank Field!
ESSENTIAL FUNCTIONS
- Greeting and welcome guests as they enter Huntington Bank Field.
- Provide excellent customer service to enhance the fan experience.
- Proactively assist guests with any questions or concerns they may have.
- Understand and enforce all Huntington Bank Field policies and procedures.
- Provide guests with accurate directions to and from stadium locations such as seating areas and restrooms.
- Must be attentive to guests' needs, have full knowledge of all policies, services, and facility locations.
- Report all incidents to Team Leaders.
- Thank guests for attending as they leave.
QUALIFICATIONS
- Excellent interpersonal and communication skills with a guest-first mindset
- Ability to consistently present in a friendly, approachable and professional manor including a well-groomed appearance.
- Physically able to stand for extended periods and navigate stairs throughout the venue
- Comfortable working in all weather conditions including outdoors
- Reliable transportation to and from Huntington Bank Field
- Availability to work evenings, weekends, holidays, all full stadium events that include concerts, major special events and all Cleveland Browns home games
- Ability to successfully pass a criminal background check and drug screening
- Must be at least 18 years of age
PERKS
- 40% discount at the Browns Pro Shop within Huntington Bank Field (non-event days only)
- Preferred consideration for future employment opportunities within the Cleveland Browns organization
- Free Event Day parking as well as free major event day meals are provided
- Performance based incentive programs
COMPENSATION
Positions start at $16 per hour and vary throughout each event. Which range from Ushers, Premium Space Greeters, Elevator Operators and many more.
* A GSA may be assigned or reassigned to any post based on the needs of the event and will execute all posts assigned by leadership.
LOCATION
Huntington Bank Field - Cleveland Browns
ASM Global is the world’s leading venue management company and producer of live event experiences. Acquired by Legends in 2024, with over 400 premier venues worldwide, ASM Global operates and invests in the world's most important stadiums, arenas, convention centers, and theaters, including entertainment districts and mixed-use developments.
We produce over 20,000 live events annually, welcoming more than 164 million guests each year. As the global leader in content programming and revenue optimization, our best-in-class management leverages the latest data-driven marketing strategies to deliver maximum value and profitability for venue owners.
Beyond the walls of our venues, ASM Global is actively working to invest in people, strengthen our communities, and protect the environment. Our corporate social responsibility platform, ASM Global Acts, embodies a refreshing, modern commitment to social equity and global sustainability. A robust and growing DE&I initiative, commitment to local purchasing, and prioritizing green innovations (with an industry-leading 50+ certified green venues) are just a couple of examples of ASM Global’s impactful, environmentally friendly outlook.
As the global industry leader, we understand the importance of setting an exceptional example while having a great time doing it.
Founded
2019
Company size
10,001+ employees
Industry
Entertainment
Org type
Privately Held
Headquarters
Los Angeles, California
ASM Global is the world’s leading venue management company and producer of live event experiences. Acquired by Legends in 2024, with over 400 premier venues worldwide, ASM Global operates and invests in the world's most important stadiums, arenas, convention centers, and theaters, including entertainment districts and mixed-use developments.
We produce over 20,000 live events annually, welcoming more than 164 million guests each year. As the global leader in content programming and revenue optimization, our best-in-class management leverages the latest data-driven marketing strategies to deliver maximum value and profitability for venue owners.
Beyond the walls of our venues, ASM Global is actively working to invest in people, strengthen our communities, and protect the environment. Our corporate social responsibility platform, ASM Global Acts, embodies a refreshing, modern commitment to social equity and global sustainability. A robust and growing DE&I initiative, commitment to local purchasing, and prioritizing green innovations (with an industry-leading 50+ certified green venues) are just a couple of examples of ASM Global’s impactful, environmentally friendly outlook.
As the global industry leader, we understand the importance of setting an exceptional example while having a great time doing it.
Founded
2019
Company size
10,001+ employees
Industry
Entertainment
Org type
Privately Held
Headquarters
Los Angeles, California
