Guest Service Representative-Joy Creator
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Nothing Bundt Cakes #132
High Point, NC, US
Summary
The Guest Service Representative welcomes guests in person and via telephone to assist with cake orders and retail purchases. They are also responsible for maintaining the cleanliness of the retail area and performing light clerical and support duties.
Job Description
Benefits:
- Free uniforms
- Opportunity for advancement
- Employee discounts
- Flexible schedule
COMPANY AND CULTURE:
At Nothing Bundt Cakes, the Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You’ll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You’ll make everyone feel
welcome, and you’ll create an environment of generosity, happiness, and joy in your community.
JOB POSITION:
The Joy Creator creates a warm and welcoming environment in which to serve the Nothing Bundt Cakes guests both in person and by telephone. The JC does side work duties for the Crafting Department, some light cleaning and clerical duties.
RESPONSIBILITIES:
- Introduce walk-in guests to the bakery and products using a Guest Tour
- Suggest creative solutions to guests with walk-in orders
- Suggest the purchase of add-ons and retail to make the product a complete experience
- Assist phone-in guests with their orders
- Operate and balance the POS with accuracy and efficiency
- Collect email addresses from guests
- Have current and complete knowledge of current prices, products and promotions
- Keep retail area clean, swept and neatly merchandised throughout the day
- Dust all retail surfaces at least twice per week, including counter tops and POS stations.
- Carry out the duties the crafter & other departments assigns from time to time
QUALIFICATIONS:
- Possess a strong sense of teamwork
- Ability to follow instructions
- Has integrity
- Takes initiative
- Works well under pressure
- Outgoing and friendly personality
- Attention to detail
- Multi-tasking ability
- Strong sales ability
- Strong sense of urgency
- Genuine care for others’ needs
PERKS & BENEFITS:
- We observe all major holidays
- Team building outings
- Employee discounts
- We offer flexible work schedules
- You don’t have to be 18 to work here, so students can join us
- You’ll get trained, not only on selling cake, but on growing your career
- We love to celebrate and bring joy to the community
Joy is the job! Apply now!
Nothing Bundt Cakes was founded in Las Vegas in 1997 by friends Dena Tripp and Debbie Shwetz who had a vision that their homemade cakes should be shared with others. Our bakeries feature handcrafted Bundt Cakes made with the finest ingredients and available in a variety of sizes and classic flavors. We have more than 500 corporate and franchised bakeries in 40 U.S. states and Canada. Of the 500+ current Nothing Bundt Cakes bakeries, more than 90% are female-owned. We love what we do! Our brand purpose is to Bring the Joy every day because we believe that real smiles are contagious!
Company size
201-500 employees
Industry
Food and Beverage Services
Org type
Privately Held
Headquarters
Dallas, Texas
Nothing Bundt Cakes was founded in Las Vegas in 1997 by friends Dena Tripp and Debbie Shwetz who had a vision that their homemade cakes should be shared with others. Our bakeries feature handcrafted Bundt Cakes made with the finest ingredients and available in a variety of sizes and classic flavors. We have more than 500 corporate and franchised bakeries in 40 U.S. states and Canada. Of the 500+ current Nothing Bundt Cakes bakeries, more than 90% are female-owned. We love what we do! Our brand purpose is to Bring the Joy every day because we believe that real smiles are contagious!
Company size
201-500 employees
Industry
Food and Beverage Services
Org type
Privately Held
Headquarters
Dallas, Texas
